1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC
2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR
3. I WAS ON HOLD OVER TWO HOURS
4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC
5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT
6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE
7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER
I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.
Select your country from the drop down for the number in your region.
You can also post your issue in the BE forums - https://www-secure.symantec.com/connect/backup-and-archiving/forums
Yes, as others suggested, please make sure to address your product issue on the Connect forums first. We have our valuable Trusted Advisors, Symantec Techsupport Engineers and other users monitoring and helping users in need round the clock. Also, you can ping the respective Community manager who can escalate your case as needed to the right team and get you a solution faster. Good Luck !
This issue is being work on.
Emergency Down and Critical issues will have live transfers. All other issues will have a call back. The response time depends on the severity level and support level. The intent is to minimize the hold times for customer who have critical issues to deal with.