12-25-2014 09:33 PM
Once a Major Release and its related releases reach EOL, they enter the Limited Support phase.
Query
Under the phase of Limited Support what benefits customers cannot get ?
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12-25-2014 11:07 PM
Yes, either by providing the patch or bug fix in the future version.
12-26-2014 06:49 AM
It's so the customer has more than enough time to migrate from product that is going away and not just left hanging at the last second. 2 years should be more than enough time at most places. And even at EOSL, the customer can usually pay and extra fee for additional support.
12-25-2014 09:45 PM
Limited Support: Once a Major Release and its related releases reach EOL, they enter the Limited Support phase. The Limited Support
phase typically lasts for 30 months following EOL. During the Limited Support phase we will provide code modifications or Bug Fixes to
address Problems where there has been data loss, production systems are inoperable, significant security vulnerabilities are identified, or
there are other significant product defects. For other types of Problems, we will typically provide an existing Bug Fix or we may elect to
address your Problem through a regularly scheduled or future Software Version Upgrade. We will continue to provide Content Updates
during this Limited Support phase. Note that some older documentation may refer to the Limited Support phase as the “post-EOL
Standard Support” period.
reference
http://www.symantec.com/content/en/us/enterprise/other_resources/b-end_of_life_policy_for_business_products.en-us.pdf
12-25-2014 10:44 PM
Thanks for your kind words. I know this all what have you said. Let me elaborate my question again.
- IS "EACH AND EVERY PROBLEM" / ALL PROBLEMS GETTING RESOLVED DURING THE LIMITED SUPPORT PERIOD ? YES/NO
12-25-2014 11:07 PM
Yes, either by providing the patch or bug fix in the future version.
12-25-2014 11:14 PM
Thanks to clear my confustion.
If every thing is cover between End of Life Date to End of Support Life Date then why there is a middle man End of Limited Support Date ?
=========================================
SYMANTEC SUPPORT LIFE CYCLE
End of Support Life Date |
End of Limited Support Date | End of Life Date | Release Date |
---|
12-26-2014 06:49 AM
It's so the customer has more than enough time to migrate from product that is going away and not just left hanging at the last second. 2 years should be more than enough time at most places. And even at EOSL, the customer can usually pay and extra fee for additional support.
12-28-2014 09:49 PM
Thats great. Thanks Brian and pete