Facing problem in case creation online

[Zahid_Haseeb]

Facing problem in case creation online

[Thomas_K]

I recommend calling Customer Care for this matter.

http://www.symantec.com/business/support/assistance_care.jsp

Best,

Thomas

[Gregmfg]

You have to call support.  I had to do the same thing and once you link your account with the serial number of your product, you are good to go!

[nhej-]

I believe you are not listed as a technical contact for the licenses thats why you received that warining message on the mysupport website. Call 1-800-721-3934 opt 2 adn verify if you are a technical contact for the license or if not check if you can be added as one.