IPS toolbar is missing

[Rowlf]

a while back I installed the new version of Firefox and my IPS toolbar went missing so I uninstalled the newer version and went back to the old, and when I did that my IPS toolbar came back. However, it recently happened again, I just updated thinking that maybe they'd fixed the issues with new version by now, I was wrong.

pls help

P.S. sorry if this is in the wrong section the product guide is...confusing

[Thomas_K]

What Symantec product are you having issues with? Can you provide a screenshot on the IPS toolbar?

Thanks,
Thomas

[Thomas_K]

There is a hotfix available for Norton users. The solution can be found on the Norton community here:

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=61120&jump=true

Cheers,
Thomas

[WellnessDave]

I just installed Norton Internet Security 2010, and found that the Norton Toolbar is no longer visible with Firefox 3.5.3.  I've run LiveUpdate until it finds no more updates.  I can't find a fix.  Is there one in the works?

[Thomas_K]

@ WellnessDave, Was your install of NIS 2010 an upgrade or new install? If an upgrade, did you install that "overtop" of NIS 2009 or did you remove NIS 2009 first?

[WellnessDave]

I uninstalled NIS 2009 and then installed NIS 2010.  I forgot to mention that the toolbar works fine with Internet Explorer 8.0, it just doesn't work with FireFox.  I dislike Internet Explorer, so it's important to me to have it working on FireFox.

[Thomas_K]

Hi Dave,

Check out this thread on the Norton Community.
http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=74637&query.id=1482278#M74637

Try the solution that Jens provided, then let me know the outcome.

Best,
Thomas

[WellnessDave]

Hi Thomas,

I completed the steps offered by Jens, and it did not solve the problem in the three profiles we use.  Just before completing those steps I had upgraded to the FireFox 3.5.4 version that became available this morning, hoping it might include a solution, but it did not.  In fact, after I made Jens suggested changes, when I click on Tool/Add-ons, to check for updates, there is an entry under Norton Toolbar 4.0 that states "Not compatible with FireFox 3.5.4

By the way, in the list of FireFox Add-ons I also have and add-on for Norton IPS 2.0.  Is that an older version I should delete?

[Thomas_K]

Dave,

Have you tried uninstalling Firefox then install 3.5.3?

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=76781&query.id=1708800#M76781

[Welfarebob]

why would we want to downgrade? why cant you just upgrade the addon?

[Thomas_K]

It worked for the user in the Norton Forum. It may be a pain but it may be worth uninstalling firefox completely, then installing the current version. What other add-ons are you running on Firefox?

Thomas

[ramonh77]

I am also having the same problem with Firefox 3.5.4. I did un-install it and re-installed, but the problem is still there. I also tried deleting the three   extensions.* files with no succcess.

The "Norton IPS 2.0" seems to be fine, but the "Norton Toolbar 4.0" is either:

1. "This add-on will be installed then Firefox is restarted", this was before I deleted the  extensions.* files or after I restored them and no matter how many times I re-start Firefox, it does not change; or
2. "Not compatible with FireFox 3.5.4", this one show after I delete the three extensions.* files.

Anyone any ideas how to fix this?

Thanks.

[WellnessDave]

Yesterday I uninstalled FireFox 3.5.4 and then installed 3.5.3, and the Norton Toolbar still does not work.  When I uninstalled, I chose to keep my personal data so I wouldn't have to backup and restore bookmarks. 

Later today I will backup bookmarks, and perform a complete uninstall (including all personal data).  I will then reinstall an older version of FireFox and see if that resolves the issue.  I'll let you know how that goes.

[Thomas_K]

 Symantec is aware of the issue,
see the last post on the first page of this thread.
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=83448

Dave, if your attempt of reinstalling fails, you will have to wait for Norton to provide an NIS update.

 

Best,
Thomas

[WellnessDave]

Thomas,

I went all out and uninstalled FireFox 3.5.4, including all personal files.  I then completed completely clean installations of the following FireFox versions:

3.0.06
3.0.10
3.0.14
3.5.0

In each case the Norton Toolbar 4.0 gave a message saying that particular version of FireFox is incompatible with Norton Toolbar 4.0.  So, I guess I'll just have to wait for Symantec to come up with a fix.

Dave

[ramonh77]

Hi There,

Any progress on this? 

My Norton Toolbar 4.0 is still not working... :(

Ramon

[Thomas_K]

No update for NIS yet. Keep checking the Norton community for updates on this issue.

http://community.norton.com/norton/board?board.id=nis_feedback

Best,
Thomas

[moonlite]

Any updates?

[Thomas_K]

There was an update released on 11/9, please see thread -
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=85746

What are the changes in this release?

- Corrected an issue with Quarantined files that occasionally prevent upgrading to 17.0 from older products.
- Updated Norton Insight to enhance its effectiveness.
- Corrected a forum reported issue regarding Exclusions and Help information.
- Fixed several licensing related WinQual reported errors.
- Corrected an issue with upgrading from 2009 to 2010.
- Corrected an issue with FireFox 3.5.3 to make sure the toolbar is shown.
- Corrected a Performance UI 1 day view issue so that details are correctly being viewed on the UI when a user selects activities.
- Corrected an issue that could produce a Blue Screen under certain conditions.
- Fixed issue relating to handle leak in ccSvcHst.exe.

- Corrected an issue where the Norton Toolbar was missing in Firefox.

Best,
Thomas

[WellnessDave]

I have the latest level of Norton Internet Security 2010, Version 17.1.0.19, but the Norton Toolbar still doesn't show up with FireFox 3.5.5.  What do I need to do next?