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Inability to contact Symantec

Hello, I am trying to contact Symantec to enquire about some products but it seems to be virtually impossible!

 

I started off with the Contact Business Sales page and tried the UK telephone number listed there. Unfortunately, all the adivsors were busy -- which is fair enough. So, rather than wait I tried to use the "Call back request" link. I filled in the details and submitted my query, but kept getting the following message "Sorry! Your request could not be processed. Please try after some time."

 

Having tried this all afternoon, I went back to the telephone number to see if I could get through, only to get a message that ended "...thank you for calling, good bye."

 

Not a very good advert for service availability!

 

Can anyone advise me on how best to contact Symantec?

 

Andrew Ch.

1 Solution

Accepted Solutions
Accepted Solution!

These are all that are

These are all that are available:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp

http://www.symantec.com/business/support/index?page=contactsupport&key=54619

View solution in original post

3 Replies
Accepted Solution!

These are all that are

These are all that are available:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp

http://www.symantec.com/business/support/index?page=contactsupport&key=54619

View solution in original post

Hello, Thanks for the

Hello,

Thanks for the information. I am sorry to say that I have now given up trying to contact Symantec and am looking more closely elsewhere.

Andrew Ch.

Thanks for the update. -Brian

Thanks for the update.

-Brian