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Norton Security Suite V.4 live update problem.

     I downloaded Norton 360 Version 4. Its the Comcast version. It has been running great ! Well, until i turned on my PC the other day and my definitions are 3 days old and out of date.  When i click fix  Norton does its live update. When its done, I get a message saying, "failed to check for some updates." Before I subscribed to Comcast. I was using AT&T Uverse. I had bought my own version of Norton 360 V.4 and it would do the same thing. It is installed on Windows 7 Ultimate. The Comcast version is installed on my laptop running XP Pro. Both still have the same problem  definitions out of date. Ever since V.4 has come out. I have had problems with this problem. I have even uninstalled and reinstalled Norton 360 V.4 and it will run good for awhile and then it will not update my definitions. I get the attention fix alert. I have had a Norton tech desktop connect and update my files. That worked ,but couple weeks later i get  the same attention alert. My date and time are correct. I had Norton 360 V.3 before and never had trouble till V. 4 came out. Maybe its me maybe not. I am just wondering if anyone else has ran into this problem? Is there any tips that anyone has or where on Norton can i manually update my definitions?
2 Replies

Please  visit the Norton

Please  visit the Norton Community for 360 support. This forum is for Symantec Enterprise Product support.


You can call Norton

You can call Norton Department at 1-800-695-0678 opt2 for further assistance.