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Noton Tech Disabled my computer

Help_Needed
Level 2

On 9/27/09 a Norton Technican attempted to uninstall and install Norton 360 because after I renewed my subscription the program wasn't updating.  After a hour on my computer Mary Lolo, disabled my Windows software by messing around with the System configuration.  It's been 8 days with no computer.  I've been told the research dept. is working on fixing my computer but no one will call me back.  My credit card has been charged nearly $200 and I have no operable computer.  HELP anyone!!!  I've send emails and called them and no one will help!!!

 

2 REPLIES 2

Help_Needed
Level 2

They just called and said I'll have to find someone to re-install Windows and they can't help me!
They trashed my computer and now they tell me "too bad" there is nothing we can do!

Vikram_Kumar-SA
Level 5
Employee Accredited
 Please post Norton issues on the Norton Community site. This forum is for Enterprise customer issues.

http://community.norton.com/norton/

In the Norton community you will find people more equipped with...