On 9/27/09 a Norton Technican attempted to uninstall and install Norton 360 because after I renewed my subscription the program wasn't updating. After a hour on my computer Mary Lolo, disabled my Windows software by messing around with the System configuration. It's been 8 days with no computer. I've been told the research dept. is working on fixing my computer but no one will call me back. My credit card has been charged nearly $200 and I have no operable computer. HELP anyone!!! I've send emails and called them and no one will help!!!