OK, here is the deal. Yesterday while troubleshooting something with Apple (iTunes), I was instructed to disable my Norton 360. When I enabled Norton, I noticed something "funny" about my computer performance. Next Spyware Protect 2009 popped up, and I was unable to reach internet sites. I ran Norton 360 and it found Packed.Generic.200. I researched for hours looking for an easy fix, no such luck.
I turned off my pc and disconnected the internet and went to work this morning. Upon arriving home to try to "fix" it, I found that now my computer will not advance past the Windows XP startup screen.
I was able to start the PC in safe mode (F8) method. Here I ran AVG per a request from a friend. AVG found and removed 15 files including several trojans. Hoping that this fixed everything, I tried to restart, but the computer will not advance past the sign on screen.
I attempted to install Malwarebytes in safe mode but the install locks up at the end of the process.
I was able to download AVAST and run it in safe mode. Upon starting it finds a virus and states that I have a virus in the operating memory, and asks to run in boot mode. I say yes. Upon completion, a menu pops up asking me to select 1-9 or press esc to exit. Unfortunately, my keyboard would not work so I had to power down the computer.
Is this virus disabling my input devices so that I cannot remove it?
I even tried an "old fashioned" keyboard (non usb) but that wouldn't work either.
What do I do now?
I'm extremely new at this, and have never experienced or troubleshot a virus before. I have many gigs of music and family photos on the pc that I don't want to lose.
Any help would be greatly appreciated.
