10-02-2013 12:43 AM
It is to my understanding that the support portal is a one time registration process, yet I have to re-register everytime I open a case. On top of that if I want to update my case I cannot because the "Manage a case" does not work.. or is it the browser I'm using? Chrome
10-02-2013 12:51 AM
Moved to the correct forum.
10-28-2013 04:26 AM
Next time please give link to the destination. I can't find where that question was moved to. I have almost identical problem.
10-28-2013 05:52 AM
...it was moved here. This forum is the destination.
Thanks!
10-28-2013 12:17 PM
I had this issue awhile ago where I contacted Tech Support for assistance. They ended up resetting my account to fix the problem. Think I called CBO first but they just directed me to tech support.
11-04-2013 11:44 AM
MySymantec works best with IE and Mozilla browsers. Unlike other browsers like Google Chrome, Opera, etc does not prohibit use of MySupport, however, certain enhanced functionality will not be used unless your browser is updated to Microsoft IE 6.0+ or Mozilla Firefox 3.x+.