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Portal issues

jonl711
Level 2

It is to my understanding that the support portal is a one time registration process, yet I have to re-register everytime I open a case.  On top of that if I want to update my case I cannot because the "Manage a case" does not work.. or is it the browser I'm using? Chrome

5 REPLIES 5

pkh
Moderator
Moderator
   VIP    Certified

Moved to the correct forum.

deeroad
Level 3

Next time please give link to the destination. I can't find where that question was moved to. I have almost identical problem.

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...it was moved here. This forum is the destination.

Thanks!

Clint
Level 3

I had this issue awhile ago where I contacted Tech Support for assistance.  They ended up resetting my account to fix the problem.  Think I called CBO first but they just directed me to tech support.

Traydayz
Not applicable
Employee

MySymantec works best with IE and Mozilla browsers. Unlike other browsers like Google Chrome, Opera, etc does not prohibit use of MySupport, however, certain enhanced functionality will not be used unless your browser is updated to Microsoft IE 6.0+ or Mozilla Firefox 3.x+.