I saw in earlier discussions that there is a fix to this problem, but it was for more updated version of SAV.
mine is 18.104.22.1688.
can you tell me what is the solution for this.
please try to be as detailed as you can, since I don't have much experience with Registry editing...
That version is obsolete and no longer supported. Definitions are no longer available for SAV 9. You will need to upgrade to one of the endpoint products to provide protection from today's modern threats.
Symantec Antivirus 9.x will reach its End of Standard Support as of March 31, 2009. Virus definition updates for version 9.x will be discontinued on April 1, 2009. Please contact your account manager or reseller for information about our current shipping versions.
SEP 11 - http://www.symantec.com/business/products/sysreq.jsp?pcid=pcat_info_risk_comp&pvid=endpt_prot_1
SEP 12 SBE - http://www.symantec.com/business/endpoint-protection-small-business-edition
Endpoint.cloud - http://bit.ly/endpoint-protection-cloud