(KMdoc 000097935) for more details about how to send files to technical support cases. These methods have changed in the last year or so.
When a case is opened on the my.Veritas.com web portal files can be directly uploaded by the case contact using https. Other methods require the agent to send an "Evidence Request" from the case or provide extra details prior to use.
Please note that the plain ftp upload service is now only available on ftp.veritas.com, is subject to acceptance of a legal disclaimer statement, and should not be used when the https or sftp service could be used. See "How to use ftp.veritas.com to provide files to Veritas - March 2016 onward" (KMDoc 000106883) for details and limitation of the ftp service.
Email attachments over 5MB sent to Veritas support will be rejected at the service gateway.
File can be collected from support using the https & sftp services described above.