I have for over a week been trying to open a case with Symantec over Backup Exec through mysupport.symantec.com, but when I log in, it says 'Update your profile', which I do, but then it immediately says Internal Server Error: We are aware of the issue and are working to resolve it.
However, it makes me wonder if you are even doing anything to resolve it when it has been over a week, and to get any 'support' (sans calls to india) you would have to go through the mysupport portal. Is there any reason why this has not been fixed yet?
