Showing results for 
Search instead for 
Did you mean: 

Symantec Mysupport has not been working for over a week

Level 3

I have for over a week been trying to open a case with Symantec over Backup Exec through, but when I log in, it says 'Update your profile', which I do, but then it immediately says Internal Server Error: We are aware of the issue and are working to resolve it.

However, it makes me wonder if you are even doing anything to resolve it when it has been over a week, and to get any 'support' (sans calls to india) you would have to go through the mysupport portal. Is there any reason why this has not been fixed yet?


Level 2

call support directly