05-25-2012 05:50 AM
I'm trying to submit a support case through Technical Support, but once I get so far, it stops me and requires me to input a "Technical Contact ID". I have no idea what that is, and haven't been able to find any info on that. Can someone explain what I need to do to continue?
Solved! Go to Solution.
05-25-2012 06:27 AM
Hi,
If you have a support contract in place with Symantec, you'd have a customer #. This is what it is asking for.
If you can leave it blank, try that. Alternatively try calling them, or log the query here on Connect under the relevant forum if you get stuck.
Thanks!
05-25-2012 06:27 AM
Hi,
If you have a support contract in place with Symantec, you'd have a customer #. This is what it is asking for.
If you can leave it blank, try that. Alternatively try calling them, or log the query here on Connect under the relevant forum if you get stuck.
Thanks!
05-25-2012 06:36 AM
Ah, that was it. Sorry about that, but they didn't really blatantly say that's what they were looking for. I managed to find the number on a document they e-mailed me when we purchased our software. Thanks for the help.
05-29-2012 12:12 PM
I used the customer number. I used the order number, I used the serial number. I used the certificate number. I used the RTSM ID/Support ID. None of them work so I cannot get my support ticket opened.
05-29-2012 11:19 PM
...if you have support, your customer # should work, and if this is the case, contact them and ask them why you can't open a case.