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Unable to Uninstall Symantic Endpoint

Not applicable

I am not being able to uninstall endpoint from my Laptop. Some of the files were deleted i imagine. I dont even have CD i bought. The product no is 11.0.4000.2295

Will you please help me out. I was trying to do manually through registry editor but I couldnt figure out which is the uninstall code for this product.

I was trying these steps, but I dont have product uninstall key....

To uninstall the Symantec Endpoint client using comand line:

  1. Log on the system with administrator rights.
  2. Find the Symantec Endpoint Protection uninstallation product key:
  3. Click Start, then Run.
  4. Type regedit to open the Windows reistry editor.
  5. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
  6. Browse the Uninstall sub keys in the left-hand pane, check the values in the right-hand pane to find a value for DisplayName that is Symantec Endpoint Protection.
  7. Copy the uninstallation key.
    For example the key for Symantec Endpoint Protection Version 11.0.776.1100 is 3B98507E-8B81-43EE-A77D-9C3E90EC3E2F
  8. Click Start, then Run.
  9. Type cmd to open the Windows command prompt.
  10. At the Windows command prompt type:
    msiexec /X {product uninstall key}
    For Example: msiexec.exe /x {3B98507E-8B81-43EE-A77D-9C3E90EC3E2F} /passive

    To generate a detailed uninstall log type:
    msiexec /X {product uninstall key} /I*v! log file path
    Example: msiexec /x {3B98507E-8B81-43EE-A77D-9C3E90EC3E2F} /lv!* c:\uninstallSEP.txt

Note: If the MSI uninstall has stopped responding:

  1. Click Start, then Run.
  2. Type taskmgr
  3. Click the Processes tab.
  4. Click End Process for all of the running windows installer processes by: Right-clicking on msiexec.exe then clicking End Process.
  5. Repeat this task for each instance of "msiexec.exe" listed.

Level 5
Employee Accredited

Level 6

If the intructions in the above link does not help, take a look at this thread that offers a Powershell script to remove SEP.




Level 4

If manual removal does not work then call support and ask for Cleanwipe