12-18-2010 11:00 PM
I have been trying to uninstall this product from my Laptop (Vista Ultimate). I no longer have the HP supplied disk and password. Can you tell me how to uninstall this software as it reinstalls even after a regedit.
Thank You
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12-21-2010 02:36 PM
Try this TAKE A BACKUP of the registry
Change the HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\smc_exit_test from 1 to 0 prior to stopping the service.if smc requires a password
1. Stop the SMC service.
2. Delete the SmcInstData key located under HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\
3. Start the Symantec Endpoint Protection uninstall
12-20-2010 03:40 AM
Hi,
Do you use SEP 11? Is your client managed or unmanaged? do you have SEPM somewhere in your environment.
12-20-2010 10:34 AM
The client is unmanaged. Did last year tie this laptop into a domain in NY at work but the firm is no more. That user inactive.
I am unfamiliar wirh SEP 11 or SEPM but a friend from the same firm suggested that he had problems with End Point Protection on his laptop he had taken to work.
I see no evidence of them in the registry just the normal Symantec Antivirus entries.
12-20-2010 11:02 AM
Give this a try -
How to manually uninstall the Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 R2 64-bit
http://www.symantec.com/business/support/index?page=content&id=TECH91038&locale=en_US
12-21-2010 02:36 PM
Try this TAKE A BACKUP of the registry
Change the HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\smc_exit_test from 1 to 0 prior to stopping the service.if smc requires a password
1. Stop the SMC service.
2. Delete the SmcInstData key located under HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\
3. Start the Symantec Endpoint Protection uninstall
12-22-2010 06:35 AM