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Veritas System Recovery 16 Unable to boot from recovery disk

Level 2

We have Veritas System Recovery Desktop Edition v16.0.1

I have a backup image of a drive and I'm trying to reload it to the same laptop that I made it from.  The laptop is running Windows 10 with a SSD.

I have to use an external optical drive.  I have restarted the laptop with the recovery disk in the drive and booted from the disk.  As it starts to boot it eventually ends up on a screen with 5 columns of either double periods or " marks.  I have used the recovery disk and the same optical drive on other Windows 10 laptops and have not had an issue.