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I purchased an online subscription from Symantec for Norton 360 V5 complete for 3 users, however my laptop also downloaded a rootkill virus that has corrupted the Norton download. Is there anything that can be done or have I lost my money.

Urgent assistance required.


1 Reply

There are two tools that you

There are two tools that you can run that should help remove the threat.

First try the Norton Boot disk -

If that fails to find the threat, run a scan with the Norton Power Eraser  -


BTW, there is a community just for Norton users. There are many more experts with the Norton products there to help.

Please keep us posted on the outcome of your scans