"the wizard was interrupted before symantec endpoint protection..."

[myca]

I am trying to install SEP 12.1.2 on a brand new Windows 7 computer and it gets to the end then rolls back everything and returns the error "the wizard was interrupted before symantec endpoint protection could be completely installed"

I think it is due to the old memories of the SEP products pre-installed in the computer. However, I have unistalled it completely.

I heard that there is a software that can be used to clean up the old memories. Can anyone share the link for the software?

Any help is appreciated.

Thanks,

[James007]

It's called Cleanwipe tool.

Cleanwipe is now available on the 12.1.4 download ISO. It will be located under the Tools directory

https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

If you can not find in fileconnect you can contact with tech support for get it

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: 800-342-0652(407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Edit

See this articles

Error: "The wizard was interrupted....Rolling Back" during Symantec Endpoint Protection client installation.

Article:TECH92880

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Created: 2009-01-15

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Updated: 2010-01-23

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Article URL http://www.symantec.com/docs/TECH92880