ServiceNow integration

NetBackup v8.2 has ServiceNow integration via an API. Will we be able to only cut tickets for failed jobs that have finished their retries (i.e. DONE_TRYING = 1) ? Or will hooking into ServiceNow mean we get one ticket for each of three failed retries (for example) ?

 

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Accepted Solution!

Re: ServiceNow integration

Thanks for your question.

You will be able to cut ticket for failed jobs after retries

1 Reply
Accepted Solution!

Re: ServiceNow integration

Thanks for your question.

You will be able to cut ticket for failed jobs after retries