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ServiceNow integration

jnardello
Moderator
Moderator
   VIP    Certified

NetBackup v8.2 has ServiceNow integration via an API. Will we be able to only cut tickets for failed jobs that have finished their retries (i.e. DONE_TRYING = 1) ? Or will hooking into ServiceNow mean we get one ticket for each of three failed retries (for example) ?

 

1 ACCEPTED SOLUTION

Accepted Solutions

SantoshL
Moderator
Moderator
Employee

Thanks for your question.

You will be able to cut ticket for failed jobs after retries

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1 REPLY 1

SantoshL
Moderator
Moderator
Employee

Thanks for your question.

You will be able to cut ticket for failed jobs after retries