Meet the Veteran – Terry Pollard, Senior Director Technical Support
As a 14-year veteran of Veritas (previously part of the Symantec team), Terry Pollard, a Senior Director Technical Support has seen his fair share of positive changes within the company. Prior to joining Veritas, he worked as a Technical Support Manager for a service provider, after leaving the British Army in 2000. Fortunately, an ex-Army friend of his who was a Support Manager at Veritas at the time recommended him for a role as a Frontline Enterprise Vault Tech Support Engineer.
As Senior Director Technical Support, Terry is part of the Global Customer Support Leadership team and plays a joint role in ensuring that Veritas' customers are successfully using their software and services. He leads global Backup Exec Support and the vendor management of two outsourced teams: Dalian, in China and Sofia, in Bulgaria. He is also the EMEA site leader for Technical Support as well as leading the Arlington Employee Engagement committee and UK REVIV members.
When asked about what he looks for in a potential hire or candidate, Terry states that first and foremost, they must be intrinsically motivated, customer-driven and a team player. He looks for the relevant skills and personality and some things that he considers is; if their skills suit the team, if they will improve the team, if they are adaptable and can perform consistently at the highest level.
Some personal fun facts Terry shares is that he has been to the Arctic, Antarctic and climbed Mont Blanc on military exercises and expeditions, and has seen the Northern and Southern lights. He has also climbed Mount Kenya and played various sports at both county and regional (state) level.
Regarding his experience in the military, Terry enlisted in 1986 and chose to join the British Army as an electronics engineer in the Royal Electrical and Mechanical Engineers (REME). He spent approximately 14 years in various frontline and workshop roles with the Cavalry, mechanized Infantry, Artillery and Special Forces repairing anything from weapons, vehicles, and navigation systems to washing machines and TVs. From his experience in the military, Terry learned the importance of teamwork, trust, and decision-making, but most importantly how knowing your team's and personal limits can influence the outcome.