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5230 unable to elevate permissions

Steve_Rice_2
Level 2

dealing with full root partition and trying to override the IPS policy

/opt/Symantec/sdcssagent/IPS/sisipsoverride.sh

getting a message 'Unable to communicate with the SDCSS Util Daemon'

 

need assistance troubleshooting, have not encountered this error before 

1 ACCEPTED SOLUTION

Accepted Solutions

I opened a case and was given steps to boot to single user mode with IPS shutdown.

 

I was able to log in and clear out a MegaSAS.log file which has grown quite large.  That was enough to get the system back up for backup processing.  Will look things over for other files to clean up.

View solution in original post

6 REPLIES 6

quebek
Moderator
Moderator
   VIP    Certified

hey

maybe some process died... I would try to reboot, or open a case with Vertias...

Of course elevate did not work, right?

Any idea what processes to check on?  I have rebooted the appliance once and the results did not change.  Maybe a 2nd reboot will do the trick :)

quebek
Moderator
Moderator
   VIP    Certified

hey

Second most likely will not do it...

On my 3.1.2 appliance I have such outcomes for this command

ps -ef|grep sdc
root 24167 1 1 Feb17 ? 00:22:57 /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
sisips 24251 1 0 Feb17 ? 00:00:19 /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
sisips 24259 1 0 Feb17 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon

 

mine looks the same

 

maintenance-!> ps -ef|grep sdc
root 5473 1 42 09:26 ? 00:06:40 /opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
sisips 5598 1 0 09:26 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
sisips 5603 1 0 09:26 ? 00:00:00 /opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon
mainten+ 36457 35951 0 09:42 pts/0 00:00:00 grep sdc
maintenance-!> /opt/Symantec/sdcssagent/IPS/sisipsoverride.sh
Symantec Data Center Security Server Policy Override

Unable to communicate with the SDCSS Util Daemon.

t_jadliwala
Level 4
Partner Accredited

Ok try the below steps.

 

ps -ef | grep -i sdcs

In a environment where it is ok you should get these services running:

/opt/Symantec/sdcssagent/IDS/bin/sisidsdaemon
/opt/Symantec/sdcssagent/IPS/bin/sisipsdaemon
/opt/Symantec/sdcssagent/IPS/bin/sisipsutildaemon

on the appliance with the issue, the highlighted one above had stopped running.

to get it running, return to the CLISH and in Support run the following:

Service Restart sisipsutildaemon

you should get this output:  - [Info] Restarted sisipsutildaemon service.

now all you need to do is run /opt/Symantec/sdcssagent/IPS/sisipsoverride.sh and the rest is BAU

I opened a case and was given steps to boot to single user mode with IPS shutdown.

 

I was able to log in and clear out a MegaSAS.log file which has grown quite large.  That was enough to get the system back up for backup processing.  Will look things over for other files to clean up.