06-02-2018 12:22 PM
We have an issue with netbackup appliance 5220 appliance configuration.
It fail with an error " Failed to move the Netbackup Appliance Directory serveice to configuration partition".
Attached file for reference.
The following are action performed:
1) Factory reset the appliance and try to upgrade it to 3.1.1 ---- Result:- self test failed.
2) Flash the appliance with USB to version 2.7.3 --- Result :- Successful but after first attempt to configure as media server, Mongodb services is failed.
My master server version is 8.1.1 on windows 2016 failover cluster ( two-node ).
Need your support to resolve this issue.
06-05-2018 01:59 AM
The 5220 will be EOSL in 2 months time. Its not a good idea to try and use it anymore.
06-07-2018 04:12 AM
Thanks for your reply.
We have already informed to the customer about EOSL, but they are insisting to configure this appliance before they buy a new appliance.
Where do you think the issue? is it with RAID controller of appliance ?
06-07-2018 07:56 AM
What in the information you have provided leads you to believe the RAID controller is the problem -- is there something else you haven't told us? What logs have you reviewed? What was the cause of the self-test failure when attempting to re-image at 3.1.1? Have you run a hardware test and gotten any errors?
It's unlikely, but is the appliance still under maintenance/support? If so, they should log a ticket. While fundamentally I agree with Riaan, some environments really like to milk every day they can out of an expiring platform, I get that. This technology was originally released in 2011, so it is at the end of its life expectancy for sure.