Appliance 5240 new configuration issue

[stucci]

Hi all,

I have an issue during first installation, I can't configure MSDP and AdvancedDisk, please can you suggest me where to find some logs ? I finded something here "/log/app_vxul # 409-5-2818571786-170124-0000000000.log" but nothing that can help me in troubleshooting.

Master server win2012 7.7.3

Appliance 2.7.3

appliance08.Appliance> Media master
- [Info] Checking the pre-requisites...
- [Info] Appliance storage can be used for configuration.
- [Info] Validating master server name 'master'.
	Master server communication check .... :[OK]
	Name lookup check             ........ :[OK]
	Firewall/Port check           ........ :[OK]
	Master server access pre-check ....... :[OK]
	Restarting NetBackup services ........ :[OK]
	Master server access check    ........ :[OK]
	EMM server access check       ........ :[OK]
	Master server reverse access check ... :[OK]
	Version compatibility check   ........ :[OK]
- [Info] Using master as master server.
- [Info] Scanning storage system...
- [Info] The scan operation can take up to 15 minutes to complete.
- [Info] Refreshing the storage devices...
- [Info] Acquired lock on the storage.
- [Info] Looking for existing storage configurations...
- [Info] Found existing storage configuration. Attempting to import the configuration...
- [Info] Successfully imported the storage configuration.
- [Info] Upgrading storage configuration to the latest version...
- [Info] Updating disk names...
- [Info] Mounting the 'MSDP' partition '0'...
- [Warning] Unable to mount the 'MSDP' partition. The 'MSDP' partition may already be mounted.
- [Info] Mounting the 'MSDP' partition '1'...
- [Warning] Unable to mount the 'MSDP' partition. The 'MSDP' partition may already be mounted.
- [Info] Mounting the 'MSDP Catalog' partition '0'...
- [Warning] Unable to mount the 'MSDP Catalog' partition. The 'MSDP Catalog' partition may already be mounted.
- [Info] Mounting the 'Configuration' partition '0'...
- [Warning] Unable to mount the 'Configuration' partition. The 'Configuration' partition may already be mounted.
- [Info] Mounting the 'AdvancedDisk' partition '0'...
- [Warning] Unable to mount the 'AdvancedDisk' partition. The 'AdvancedDisk' partition may already be mounted.
- [Info] Moving appliance configuration database to the Configuration partition.

---------------------------------------------------------------
INFO: Adding the following servers to the NetBackup configuration
	SERVER=master
---------------------------------------------------------------

- [Info] Configuring media server on the appliance...
- [Info] Restarting NetBackup services.

Enter storage configuration properties.
You have the opportunity to configure AdvancedDisk and Media Sever Deduplication Pool (MSDP) partitions.
You can view a summary of the storage settings and edit them, if desired.

1. To configure a storage pool, you must enter the following:
   The size, the diskpool name, and the storage unit name.
2. To skip configuration, enter 0 (zero) when prompted for the size.
   This also deletes any existing data.
3. To keep the storage pool intact, choose the default size, if applicable.

 >> AdvancedDisk partition size in GB/TB [36 GB..53.60 TB]: (4.54 TB) 
 >> AdvancedDisk diskpool name: (dp_adv_appliance08) 
 >> AdvancedDisk storage unit name: (stu_adv_appliance08) 
 >> MSDP partition size in GB/TB [293 GB..48.91 TB]: (48.91 TB) 
 >> MSDP diskpool name: (dp_disk_appliance08) 
 >> MSDP storage unit name: (stu_disk_appliance08) 
- [Info] The 'MSDP' partition of '48.91 TB' requires a minimum 'MSDP Catalog' partition of '160 GB'.
 >> MSDP Catalog partition size in GB/TB [160 GB..160 GB]: (160 GB) 

- [Info] Summary of storage configuration.
  -> AdvancedDisk partition size:         4.54 TB
  -> AdvancedDisk diskpool name:          dp_adv_appliance08
  -> AdvancedDisk storage unit name:      stu_adv_appliance08
  -> MSDP Catalog partition size:         160 GB
  -> MSDP partition size:                 48.91 TB
  -> MSDP diskpool name:                  dp_disk_appliance08
  -> MSDP storage unit name:              stu_disk_appliance08

The estimated time to configure storage can range from 0 hours, 1 minutes to 0 hours, 1 minutes depending on the system load. There may also be several minutes to restart the NetBackup services. The greater the system load the longer it takes to complete the operation.
 >> Do you want to make changes to the storage configuration shown above? [yes,no]: no
- [Info] Creating storage partitions and NetBackup storage objects...
- [Info] Stopping NetBackup processes... (6 min approx)
- [Info] Starting NetBackup processes... (6 min approx)
- [Info] Creating 'AdvancedDisk' DiskPool 'dp_adv_appliance08' and Storage Unit 'stu_adv_appliance08'...
- [Error] Failed to create the NetBackup disk pool 'dp_adv_appliance08' and storage unit 'stu_adv_appliance08' for 'AdvancedDisk' storage.
- [Error] Failed to create storage partitions for appliance 'appliance08'.

[sdo]

Is this not the problem:

- [Info] Looking for existing storage configurations...
- [Info] Found existing storage configuration. Attempting to import the configuration...
- [Info] Successfully imported the storage configuration.

...i.e. it looks you had a previous configuration which has not been fully removed.

Time for a Veritas Support case I think.

[stucci]

hello sdo, (thank you in first time)

this appliance is new, and I think that this existing  configuration is a previous configuration ended bad. I should also reset to default the appliance but I think that the problem persist, have you some idea when I can find some logs ?? I just check "/log/netbackup/admin" on the appliance with this interesting:

14:56:58.769 [121364.121364] <32> dsm_create_storageserver: CORBA exception: system exception, ID 'IDL:omg.org/COR
BA/OBJECT_NOT_EXIST:1.0' Unknown vendor minor code id (0), minor code = 0, completed = NO
14:56:58.770 [121364.121364] <16> creatests: failed to create storage server appliance08 (bp_status = 25)
14:56:58.770 [121364.121364] <2> nbdevconfig: operation returned status = 25
14:56:58.770 [121364.121364] <16> DevConfigCLI::analyzeOp: Failed to create storage server appliance08 cannot connec
t on socket

[sdo]

Have you loaded a valid license?

If you still have only the default v2.7.3 shipped demo/temporary/shipping license installed, and if you re-image the appliance then this brings back the old demo/temporary/shipping, then that demo/temporary/shipping license for v2.7.3 expired on 31-Oct-2016.

If the above is the case, then you have two options:

1) Keep a valid system/BIOS date, and install a valid license key (and you may as well remove the old demo license while you are at it).

2) Bodge the BIOS date, and use the demo/temporary/shipping license, but risk the bad system date affecting your backups and/or corrupting other elements of your production backup infrastructure.

[stucci]

i have inserted a valid license

/log/netbackup/admin # bpminlicense -debug
xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xx   xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xx  0x05000000 0x58872a3b appliance08
<2>bpminlicense: EXIT status = 0

[stucci]

I tried to reset to default factory and restart the configuration, but it is not end fine. I can see a difference, now the appliance is partitioned fine, only it can't create the disk pool. I would like to create the DP by myself but the deduppassword is not configured.

- [Info] Performing sanity check on disks and partitions... (5 mins approx)
B00A21B7101FEAE0BDB9788893 (Expansion)
--------------------------------------
AdvancedDisk   :   4.54 TB
- 0            :   4.54 TB
Configuration  :     50 GB
- 0            :     50 GB
MSDP           :  44.52 TB
- 0            :  44.52 TB

B00B809B301FEC159C17E90025 (Base)
--------------------------------------
MSDP           :   4.38 TB
- 1            :   4.38 TB
MSDP Catalog   :    160 GB
- 0            :    160 GB

appliance08.Appliance> Media master
- [Info] Checking the pre-requisites...
- [Info] Appliance storage can be used for configuration.
- [Info] Validating master server name 'master'.
	Master server communication check .... :[OK]
	Name lookup check             ........ :[OK]
	Firewall/Port check           ........ :[OK]
	Master server access pre-check ....... :[OK]
	Restarting NetBackup services ........ :[OK]
	Master server access check    ........ :[OK]
	EMM server access check       ........ :[OK]
	Master server reverse access check ... :[OK]
	Version compatibility check   ........ :[OK]
- [Info] Using master as master server.
- [Info] Scanning storage system...
- [Info] The scan operation can take up to 15 minutes to complete.
- [Info] Refreshing the storage devices...
- [Info] Acquired lock on the storage.
- [Info] Looking for existing storage configurations...
- [Info] No existing storage configurations found.
- [Info] Looking for existing storage configurations...
- [Info] Creating a new storage configuration now...
- [Info] Storage partitions are not present.
- [Info] 'Configuration' partition does not exist. Creating it now...
- [Info] The estimated time to create the 'Configuration' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation.
- [Info] Creating the 'Configuration' partition '0'...
- [Info] Mounting the 'Configuration' partition '0'...
- [Info] Moving appliance configuration database to the Configuration partition.

---------------------------------------------------------------
INFO: Adding the following servers to the NetBackup configuration
	SERVER=master
---------------------------------------------------------------

- [Info] Configuring media server on the appliance...
- [Info] Restarting NetBackup services.

Enter storage configuration properties.
You have the opportunity to configure AdvancedDisk and Media Sever Deduplication Pool (MSDP) partitions.
You can view a summary of the storage settings and edit them, if desired.

1. To configure a storage pool, you must enter the following:
   The size, the diskpool name, and the storage unit name.
2. To skip configuration, enter 0 (zero) when prompted for the size.
   This also deletes any existing data.
3. To keep the storage pool intact, choose the default size, if applicable.

 >> AdvancedDisk partition size in GB/TB [1 GB..53.60 TB]: (1 GB) 4.54 TB
 >> AdvancedDisk diskpool name: (dp_adv_appliance08) 
 >> AdvancedDisk storage unit name: (stu_adv_appliance08) 
 >> MSDP partition size in GB/TB [5 GB..48.91 TB]: (5 GB) 48.91
- [Error] You must enter a valid value. For example, 512 GB or 8 TB.
 >> MSDP partition size in GB/TB [5 GB..48.91 TB]: (5 GB) 48.91 TB
 >> MSDP diskpool name: (dp_disk_appliance08) 
 >> MSDP storage unit name: (stu_disk_appliance08) 
- [Info] The 'MSDP' partition of '48.91 TB' requires a minimum 'MSDP Catalog' partition of '160 GB'.
 >> MSDP Catalog partition size in GB/TB [160 GB..160 GB]: (160 GB) 

- [Info] Summary of storage configuration.
  -> AdvancedDisk partition size:         4.54 TB
  -> AdvancedDisk diskpool name:          dp_adv_appliance08
  -> AdvancedDisk storage unit name:      stu_adv_appliance08
  -> MSDP Catalog partition size:         160 GB
  -> MSDP partition size:                 48.91 TB
  -> MSDP diskpool name:                  dp_disk_appliance08
  -> MSDP storage unit name:              stu_disk_appliance08

The estimated time to configure storage can range from 0 hours, 7 minutes to 0 hours, 16 minutes depending on the system load. There may also be several minutes to restart the NetBackup services. The greater the system load the longer it takes to complete the operation.
 >> Do you want to make changes to the storage configuration shown above? [yes,no]: no
- [Info] Creating storage partitions and NetBackup storage objects...
- [Info] Stopping NetBackup processes... (6 min approx)
- [Info] Starting NetBackup processes... (6 min approx)
- [Info] Setting the 'AdvancedDisk' storage partition size to '4.54 TB'...
- [Info] 'AdvancedDisk' partition does not exist. Creating it now...
- [Info] The estimated time to create the 'AdvancedDisk' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation.
- [Info] Creating the 'AdvancedDisk' partition '0'...
- [Info] Mounting the 'AdvancedDisk' partition '0'...
- [Info] Setting the 'MSDP Catalog' storage partition size to '160 GB'...
- [Info] 'MSDP Catalog' partition does not exist. Creating it now...
- [Info] The estimated time to create the 'MSDP Catalog' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation.
- [Info] Creating the 'MSDP Catalog' partition '0'...
- [Info] Mounting the 'MSDP Catalog' partition '0'...
- [Info] Setting the 'MSDP' storage partition size to '48.91 TB'...
- [Info] Checking the 'MSDP Catalog' space requirements for expanding the 'MSDP' partition...
- [Info] 'MSDP' partition does not exist. Creating it now...
- [Info] The estimated time to create the 'MSDP' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation.
- [Info] Creating the 'MSDP' partition '0'...
- [Info] Mounting the 'MSDP' partition '0'...
- [Info] Creating the 'MSDP' partition '1'...
- [Info] Mounting the 'MSDP' partition '1'...
- [Info] Creating 'AdvancedDisk' DiskPool 'dp_adv_appliance08' and Storage Unit 'stu_adv_appliance08'...
- [Error] Failed to create the NetBackup disk pool 'dp_adv_appliance08' and storage unit 'stu_adv_appliance08' for 'AdvancedDisk' storage.
- [Error] Failed to create storage partitions for appliance 'appliance08'.
appliance08.Appliance> 
appliance08.Appliance> help
                        ^
Exit    Log out and exit from the current shell.
Master  Configure this appliance as a NetBackup master appliance.
Media   Configure this appliance as a NetBackup media server.
Return  Return to the previous menu.
Shell   Shell operations.
Status  Display appliance status information.

[vtas_chas]

Is appliance08 in the bp.conf of master?  

You aren't supposed to create the DPs on an appliance manually.  You want the automated processes to be used, so don't try doing it or you will likely make things worse.

Did you factory reset or re-image?  Did you reset storage when you did that?

[sdo]

Try these sizes:

AdvancedDisk 1 TB

MSDP 44 TB

MSDP Catalog 200 GB

...because you can always grow and move them around afterwards.

Also, the sizes that you have been selecting seem to be causing the wizard to place a portion of the MSDP pool on the Base disks which is not a good idea.

And your size selections also seem to be causing the wizard to place the Advanced Disk pool out on the Expansion tray, but I myself wouldn't do that, because in my experience the Advanced Disk pool is plenty fast enough even when only placed on the Base disks.

Try the sizes above.

[stucci]

hello @vtas_chas, yes the appliance is in the bp.conf.

I did Factory reset, I reset whole the Appliance less then network configuration

[stucci]

hello, I discovered that tcp port 13720 on pubblic lan it is closed by firewall. I would like use only backup lan where the port are all open, but I don't understand why the appliance configuration affect also the pubblic lan and the configuration fails. Now I just open this port and retry to configure....

Maybe during the appliance configuration all hostname resolution are tested ?

[stucci · Accepted solution]

opened TCP port 13720 on public lan, all work fine.