10-11-2017 12:34 PM
hello ,
i would like to nkow who to find a part number of a failed drive remotely to make order for replacement
for example
Part number: 8770315237 - HDD 1TB SAS – 5240
10-11-2017 09:47 PM - edited 10-11-2017 09:49 PM
Hi Brice1,
I haven't seen a way to get the part number of an appliance drive. The closest I can get is getting the drive serial number and firmware version. This is via the Appliance Web Interface. Go to Monitor->Hardware, and then click on Disk (either the one for the head unit, or external storage trays). This will list the drives, including serial number and firmware version.
I would think that if you gave them the serial number and firmware versionf or the problem drive, they should be able to match up the replacement correctly.
Do you not have Call Home enabled on your appliance? I thought this was a requirement of the appliance support contract. I find this a godsend, as I've had occassions where Veritas has called me to tell me a drive has failed and they are dispatching an engineer with a replacement - before I've had time to notice
Then again, you may be in an extrememly secure environment where Call Home is not possible.
Hope this helps,
Steve
10-12-2017 02:05 AM
Call Home isn't required for NetBackup Appliances but is highly recommended by Veritas. Regarding Appliance part numbers, from what I know Veritas don't publish these but customers can purchase spare disks if they want via Veritas sales or a partner. However the normal procedure for Appliance hardware failures is for Veritas Technical Support to verify Appliance details and the actual failure and then organise the correct replacement and fitting. For very secure environments I heard Technical Support can talk through a customer performing certain part replacements themselves. BR Andrew