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- [Error] Failed to retrieve deduplication password from NetBackup Appliance

Bongz_83
Level 3
Partner Accredited Certified

Hi Guys,

I'm strying to display the Appliance dedupe password and the command returns an error.  Has anyone seen this before?

.Appliance> ShowDedupPassword

- [Error] Failed to retrieve deduplication password from NetBackup Appliance Directory. Retry this operation. If the issue persists, see the NetBackup Appliance Troubleshooting Guide.

- [Error] Unable to obtain deduplication password of the NetBackup domain.

.Appliance> ShowDedupPassword

- [Error] Failed to retrieve deduplication password from NetBackup Appliance Directory. Retry this operation. If the issue persists, see the NetBackup Appliance Troubleshooting Guide.

- [Error] Unable to obtain deduplication password of the NetBackup domain.

.Appliance>

Netbackup Appliance version: 2.6.0.1

Role: Master/Media

 

Regards,

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Bongz_83
Level 3
Partner Accredited Certified

Hi sdo - The solution is documented on Tech Note TECH216980 but this technote has not yet been externally published, it can only be viewed internally by the TSEs...see the cause & solution below:

Cause

 

 

The nbappdbsrv process was not running:

nb5220-01:/ # ps aux|grep nbappdb

root      7446 0.0 0.0   4344   768 pts/1    S+   11:23   0:00 grep nbappdb

nb5220-01:/ #

 

The nbappdbsrv must be running as this is where the CLISH looks for the PDDE password instead of /usr/openv/runtime_data/pdde.p in 2.6.

Solution

 

 

Start the nbappdbsrv process:

 

nb5220-01:/ # /etc/init.d/nbuapp_db start

 

nb5220-01:/ # ps aux|grep nbappdb

root      7499 2.7 0.6 1335256 23488 ?       Ssl 11:23   0:00 /opt/NBUAppliance/db/bin/nbappdbsrv @/opt/NBUAppliance/db/conf/server.conf -hn 5

root      7571 0.0 0.0   4344   784 pts/1    S+   11:24   0:00 grep nbappdb

 

@ Marianne, no changes/modifications were made on the OS files.

 

Regards,

Bonga

View solution in original post

6 REPLIES 6

chashock
Level 6
Employee Accredited Certified

I have seen this but I don't recall what causes it; you'll want to open a support case.  They can help you resolve what's happening.  It's normally not a difficult thing to deal with if I recall correctly.

Bongz_83
Level 3
Partner Accredited Certified

Thanks chashock. opened a support case and they assisted me

sdo
Moderator
Moderator
Partner    VIP    Certified

Hi Bongz - would you be willing to share the solution?  Thanks.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Has anyone tried to modify files at OS level?

The command (when it works) will merely display the encrypted password and not actual password:

Appliance> ShowDedupPassword
28qussWz

 

Bongz_83
Level 3
Partner Accredited Certified

Hi sdo - The solution is documented on Tech Note TECH216980 but this technote has not yet been externally published, it can only be viewed internally by the TSEs...see the cause & solution below:

Cause

 

 

The nbappdbsrv process was not running:

nb5220-01:/ # ps aux|grep nbappdb

root      7446 0.0 0.0   4344   768 pts/1    S+   11:23   0:00 grep nbappdb

nb5220-01:/ #

 

The nbappdbsrv must be running as this is where the CLISH looks for the PDDE password instead of /usr/openv/runtime_data/pdde.p in 2.6.

Solution

 

 

Start the nbappdbsrv process:

 

nb5220-01:/ # /etc/init.d/nbuapp_db start

 

nb5220-01:/ # ps aux|grep nbappdb

root      7499 2.7 0.6 1335256 23488 ?       Ssl 11:23   0:00 /opt/NBUAppliance/db/bin/nbappdbsrv @/opt/NBUAppliance/db/conf/server.conf -hn 5

root      7571 0.0 0.0   4344   784 pts/1    S+   11:24   0:00 grep nbappdb

 

@ Marianne, no changes/modifications were made on the OS files.

 

Regards,

Bonga

sdo
Moderator
Moderator
Partner    VIP    Certified

Thanks for the update.