- [Error] Failed to retrieve deduplication password from NetBackup Appliance

[Bongz_83]

Hi Guys,

I'm strying to display the Appliance dedupe password and the command returns an error.  Has anyone seen this before?

.Appliance> ShowDedupPassword

- [Error] Failed to retrieve deduplication password from NetBackup Appliance Directory. Retry this operation. If the issue persists, see the NetBackup Appliance Troubleshooting Guide.

- [Error] Unable to obtain deduplication password of the NetBackup domain.

.Appliance> ShowDedupPassword

- [Error] Failed to retrieve deduplication password from NetBackup Appliance Directory. Retry this operation. If the issue persists, see the NetBackup Appliance Troubleshooting Guide.

- [Error] Unable to obtain deduplication password of the NetBackup domain.

.Appliance>

Netbackup Appliance version: 2.6.0.1

Role: Master/Media

Regards,

[chashock]

I have seen this but I don't recall what causes it; you'll want to open a support case.  They can help you resolve what's happening.  It's normally not a difficult thing to deal with if I recall correctly.

[Bongz_83]

Thanks chashock. opened a support case and they assisted me

[sdo]

Hi Bongz - would you be willing to share the solution?  Thanks.

[Marianne]

Has anyone tried to modify files at OS level?

The command (when it works) will merely display the encrypted password and not actual password:

Appliance> ShowDedupPassword
28qussWz

[Bongz_83 · Accepted solution]

Hi sdo - The solution is documented on Tech Note TECH216980 but this technote has not yet been externally published, it can only be viewed internally by the TSEs...see the cause & solution below:

Cause

The nbappdbsrv process was not running:

nb5220-01:/ # ps aux|grep nbappdb

root      7446 0.0 0.0   4344   768 pts/1    S+   11:23   0:00 grep nbappdb

nb5220-01:/ #

The nbappdbsrv must be running as this is where the CLISH looks for the PDDE password instead of /usr/openv/runtime_data/pdde.p in 2.6.

Solution

Start the nbappdbsrv process:

nb5220-01:/ # /etc/init.d/nbuapp_db start

nb5220-01:/ # ps aux|grep nbappdb

root      7499 2.7 0.6 1335256 23488 ?       Ssl 11:23   0:00 /opt/NBUAppliance/db/bin/nbappdbsrv @/opt/NBUAppliance/db/conf/server.conf -hn 5

root      7571 0.0 0.0   4344   784 pts/1    S+   11:24   0:00 grep nbappdb

@ Marianne, no changes/modifications were made on the OS files.

Regards,

Bonga

[sdo]

Thanks for the update.