12-12-2016 12:56 AM - edited 12-12-2016 12:58 AM
Issue: Selftest (test software) fails with below error
appliance01.Support> Test Software
Running Validation tests on Media Server Appliance appliance01.
Checking whether serial number is present ... [OK]
Checking whether installation is successful ... [OK]
Checking whether critical kernel drivers exist and can work ... [OK]
Checking whether SSH is enabled ... [OK]
Checking whether hostname is set ... [OK]
Checking whether IP address is set ... [OK]
Checking whether appliance user accounts exist ... [OK]
Checking whether required packages are installed ... [OK]
Checking whether BIOS firmware is compatible with the software ... [NA]
Checking whether registration information is properly set ... [WARNING]
Checking whether NetBackup is configured and running ... [FAIL]
Checking whether storage units and diskpools have been created ... [OK]
Checking whether Web Server is configured and running ... [OK]
Checking test backup and restore operations ... [OK]
Expiring test backup images and deleting test policy ... [OK]
Completed running tests on the appliance.
SELF TEST RESULT : [FAIL]
- [Warning] The appliance registration information is incomplete. Update the registration information and make sure that all required fields are completed.
- [Error] Process '/opt/NBUAppliance/db/bin/nbappdbsrv' is not running.
Cause: The nbappdb service wasn't running because of the nbappdb directory missing; as we can see in the logs below.
-=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=-
appliance01:/home/maintenance # ps aux|grep nbappdb
root 21705 0.0 0.0 4360 796 pts/0 S+ 12:05 0:00 grep nbappdb
appliance01:/home/maintenance # /etc/init.d/nbuapp_db start
- [Error] Error starting NetBackup Appliance database. Status: 1 Error: 'touch: cannot touch `/log/nbappdb/nbappdb_start_stop.out': No such file or directory
/opt/NBUAppliance/db/bin/nbappdb_start_stop.sh: line 126: /log/nbappdb/nbappdb_start_stop.out: No such file or directory
/opt/NBUAppliance/db/bin/nbappdb_start_stop.sh: line 131: /log/nbappdb/nbappdb_start_stop.out: No such file or directory'
-=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=-
Solution:
appliance01:/log # mkdir nbappdb
appliance01:/log # /etc/init.d/nbuapp_db start
appliance01:/log # ps aux|grep nbappdb
root 22766 0.9 0.0 1361668 25808 ? Ssl 12:10 0:00 /opt/NBUAppliance/db/bin/nbappdbsrv @/opt/NBUAppliance/db/conf/server.conf -hn 5
root 22955 0.0 0.0 4364 804 pts/0 S+ 12:11 0:00 grep nbappdb
appliance01:/log/nbappdb # ls -altr
total 12
drwxr-xr-x 13 root root 4096 Dec 12 12:09 ..
drwx------ 2 root root 4096 Dec 12 12:10 .
-rw------- 1 root root 193 Dec 12 12:10 nbappdb_start_stop.out
appliance01:/log/nbappdb # cat nbappdb_start_stop.out
SQL Anywhere Start Server In Background Utility Version 16.0.0.1824
SQL Anywhere Server Ping Utility Version 16.0.0.1824
Ping server successful.
NetBackup Appliance database server is started.
12-13-2016 01:54 AM
12-13-2016 02:02 AM
@Marianne wrote:Thanks for sharing your experience.
Which Appliance software version?
Appliance version 2.6.1.1