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Failed to create storage partitions for appliance

SymBack
Level 3
Hi All.
 
I'm trying to configure an Appliance 5220 and at the time the configuration of the storage is finished, the following message appears.
There is already a Master Server running with Windows 2008 R2 and am trying to add this Appliance 5220 as a Media Server.

Can anyone help me?

MASTER SERVER: WINDOWS 2008 R2

NBU: 7.6.0.3

APPLIANCE MEDIA SERVER: 2.6.0.3

See the error message

- [Info] FQDN name is 'orca...'
- [Info] Validating the hostname 'orca...'
- [Info] Gathering license information
- [Info] Stopping NetBackup processes.
- [Info] Removing current NetBackup configuration.
- [Info] Performing Deduplication Engine cleanup.
- [Info] Hostname set to 'orca'.
- [Info] Re-initializing NetBackup with the new host name
- [Info] Creating basic NetBackup configuration on appliance 'orca'
- [Info] Reconfiguring NetBackup databases
- [Info] Configuring NetBackup logging on appliance 'orca'
- [Info] Starting NetBackup processes on appliance 'orca'
- [Info] Waiting for NetBackup processes to start
- [Info] Updating CLI views of appliance 'orca'
- [Info] Updating client install media for appliance 'orca'
- [Info] Operation completed successfully.
- [Info] Checking the pre-requisites...
- [Info] Validating the network configuration.
- [Info] Checking if external storage is present.
- [Info] Validating master server name 'cachalote...'.
    Master server communication check .... :[OK]
    Name lookup check             ........ :[OK]
    Firewall/Port check           ........ :[OK]
    Master server access pre-check ....... :[OK]
    Restarting NetBackup services ........ :[OK]
    Master server access check    ........ :[OK]
    EMM server access check       ........ :[OK]
    Master server reverse access check ... :[OK]
    Version compatibility check   ........ :[OK]
- [Info] The system time of master server 'cachalote...' and media server 'orca' differ by 0 minutes.
- [Info] Using cachalote... as master server.
- [Info] Acquired lock on the storage.
- [Info] Looking for existing storage configurations...
- [Info] Found existing storage configuration. Attempting to import the configuration...
- [Info] Successfully imported the storage configuration.
- [Info] Upgrading storage configuration to the latest version...
- [Info] Updating disk names...
- [Info] Mounting the 'MSDP' partition '0'...
- [Warning] Unable to mount the 'MSDP' storage partition. The 'MSDP' storage partition may already be mounted.
- [Info] Mounting the 'Configuration' partition '0'...
- [Warning] Unable to mount the 'Configuration' storage partition. The 'Configuration' storage partition may already be mounted.
- [Info] Mounting the 'AdvancedDisk' partition '0'...
- [Warning] Unable to mount the 'AdvancedDisk' storage partition. The 'AdvancedDisk' storage partition may already be mounted.
- [Info] Moving appliance configuration database to the Configuration partition.

---------------------------------------------------------------
INFO: Adding the following servers to the NetBackup configuration
    SERVER=cachalote...
---------------------------------------------------------------

- [Info] Removing existing appliance configuration.
- [Info] Removing storage configuration of media server 'orca' from master server 'cachalote...'...
- [Info] Removing media server 'orca' from NetBackup database server 'cachalote...'...
- [Info] Deleted appliance 'orca' from NetBackup database.
- [Info] Successfully removed the existing appliance configuration.
- [Info] Configuring media server on the appliance...
- [Info] Restarting NetBackup services.
- [Info] Creating storage partitions and NetBackup storage objects...
- [Info] Stopping NetBackup processes... (6 min approx)
- [Info] Starting NetBackup processes... (6 min approx)
- [Info] Creating 'MSDP' DiskPool 'dp_disk_orca' and Storage Unit 'stu_disk_orca'...
- [Error] Failed to configure 'orca' as a storage server for deduplication. This appliance may not be used for backups.
- [Error] Failed to create the NetBackup disk pool 'dp_disk_orca' and storage unit 'stu_disk_orca' for 'MSDP' storage.
- [Error] Failed to create storage partitions for appliance 'orca'.

2 REPLIES 2

SymBack
Level 3
Please, consider this error message. Tks. - [Info] FQDN name is 'jubarte...' - [Info] Validating the hostname 'jubarte...' - [Info] Gathering license information - [Info] Stopping NetBackup processes. - [Info] Removing current NetBackup configuration. - [Info] Performing Deduplication Engine cleanup. - [Info] Hostname set to 'jubarte'. - [Info] Re-initializing NetBackup with the new host name - [Info] Creating basic NetBackup configuration on appliance 'jubarte' - [Info] Reconfiguring NetBackup databases - [Info] Configuring NetBackup logging on appliance 'jubarte' - [Info] Starting NetBackup processes on appliance 'jubarte' - [Info] Waiting for NetBackup processes to start - [Info] Updating CLI views of appliance 'jubarte' - [Info] Updating client install media for appliance 'jubarte' - [Info] Operation completed successfully. - [Info] Checking the pre-requisites... - [Info] Validating the network configuration. - [Info] Checking if external storage is present. - [Info] Validating master server name 'cachalote...'. Master server communication check .... :[OK] Name lookup check ........ :[OK] Firewall/Port check ........ :[OK] Master server access pre-check ....... :[OK] Restarting NetBackup services ........ :[OK] Master server access check ........ :[OK] EMM server access check ........ :[OK] Master server reverse access check ... :[OK] Version compatibility check ........ :[OK] - [Info] The system time of master server 'cachalote...' and media server 'jubarte' differ by 0 minutes. - [Info] Using cachalote... as master server. - [Info] Acquired lock on the storage. - [Info] Looking for existing storage configurations... - [Info] No existing storage configurations found. - [Info] Looking for existing storage configurations... - [Info] Creating a new storage configuration now... - [Info] Storage partitions are not present. - [Info] 'Configuration' storage partition does not exist. Creating it now... - [Info] The estimated time to create the 'Configuration' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation. - [Info] Creating the 'Configuration' partition '0'... - [Info] Mounting the 'Configuration' partition '0'... - [Info] Moving appliance configuration database to the Configuration partition. --------------------------------------------------------------- INFO: Adding the following servers to the NetBackup configuration SERVER=cachalote... --------------------------------------------------------------- - [Info] Configuring media server on the appliance... - [Info] Restarting NetBackup services. - [Info] Creating storage partitions and NetBackup storage objects... - [Info] Stopping NetBackup processes... (6 min approx) - [Info] Starting NetBackup processes... (6 min approx) - [Info] Setting the 'MSDP' storage partition size to '4096 GB'... - [Info] 'MSDP' storage partition does not exist. Creating it now... - [Info] The estimated time to create the 'MSDP' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation. - [Info] Creating the 'MSDP' partition '0'... - [Info] Mounting the 'MSDP' partition '0'... - [Info] Setting the 'AdvancedDisk' storage partition size to '4096 GB'... - [Info] 'AdvancedDisk' storage partition does not exist. Creating it now... - [Info] The estimated time to create the 'AdvancedDisk' partition can range from 0 hours, 2 minutes to 0 hours, 5 minutes depending on the system load. The greater the system load the longer it takes to complete the resize operation. - [Info] Creating the 'AdvancedDisk' partition '0'... - [Info] Mounting the 'AdvancedDisk' partition '0'... - [Info] Creating 'MSDP' DiskPool 'dp_disk_jubarte' and Storage Unit 'stu_disk_jubarte'... - [Error] Failed to configure 'jubarte' as a storage server for deduplication. This appliance may not be used for backups. - [Error] Failed to create the NetBackup disk pool 'dp_disk_jubarte' and storage unit 'stu_disk_jubarte' for 'MSDP' storage. - [Error] Failed to create storage partitions for appliance 'jubarte'.

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Hi,

 

Why did the appliance name change? This can happen for many reasons (networking, license)

 

Are you sure the appliance is on 2.6.3? Or is it 2.6.1? Usually they ship on 2.6.1 and are then joined to domain and upgraded (my experience).

 

Has this appliance been used before somewhere else?

 

Have you tried to factory reset and then start again?