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Inventory Failed: Robot hardware or communication error (225)

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Hi ,

Master - Windows 2008 R2 with Netbackup 7.6.0.3 

Appliances : 2 Appliances with 2.6.0.3 and 2.5.3. 

Tape Library : Tandberge T40 (supported and working fine since 2 months, new deployment)

Just today we started receiving errors "Inventory Failed: Robot hardware or communication error (225)" when we run inventory with option set as "Empty media access port prior to update"

Here are some logs - 

Daemon log :

19:37:43.777 [16065] <6> tldcd:check_unit_attention: command_init to check for UA on robot 0
19:37:43.778 [16065] <3> tldcd:mode_sense: <tldcd.c:7038> Device geometry: NumDrives = 8 at address 256
19:37:43.778 [16065] <3> tldcd:mode_sense:              --> NumSlots = 67 at address 4096
19:37:43.778 [16065] <3> tldcd:mode_sense:              --> NumTransports = 1 at address 1
19:37:43.778 [16065] <3> tldcd:mode_sense:              --> NumIE = 8 at address 16
19:37:43.779 [16065] <6> tldcd:inquiry: <tldcd.c:6886> Read device table for TANDBERG StorageLoader    0490, type 8, slots 67 and ie 8
19:37:43.779 [16065] <4> MmDeviceMappings::GetRobotAttributes
        : <../../lib/MmDeviceMappings.cpp:974> search robot list (length=424) for TANDBERG StorageLoader, type 8

19:37:43.779 [16065] <4> MmDeviceMappings::GetRobotAttributes
        : <../../lib/MmDeviceMappings.cpp:1227> found match: "Tandberg StorageLibrary T40" TANDBERG StorageLoader
19:37:43.779 [16065] <6> tldcd:listen_loop: accept: newfd = -1, error = 0, timersig = 1
19:37:43.779 [16065] <2> vnet_pbxAcceptSocket: Accepted sock[14] from 10.90.4.160:53400
19:37:43.780 [16065] <6> tldcd:listen_loop: accept: newfd = 14, error = 0, timersig = 0
19:37:43.780 [16065] <4> peer_hostname_ipi: Connection from host wevaal2q0223j1k.dxb.ji.net, 10.90.4.160, port 53400
19:37:43.780 [16065] <4> peer_hostname_ipi: Connection to host jum-nbu-5230d.dxb.ji.net, 10.90.6.231, port 1556
19:37:43.780 [16065] <8> vnet_check_vxss_server_magic: [vnet_vxss_helper.c:495] VxSS magic 789604432 0x2f106850
19:37:43.780 [16065] <8> vnet_check_vxss_server_magic: [vnet_vxss_helper.c:496] remote_vxss 8 0x8
19:37:43.780 [16065] <8> vnet_check_vxss_server_magic: [vnet_vxss_helper.c:538] Ignoring VxSS authentication 2 0x2
19:37:43.780 [16065] <2> robotd_check_magic: Not using VxSS authentication.
19:37:43.782 [541] <3> tldcd:mode_sense: <tldcd.c:7038> Device geometry: NumDrives = 8 at address 256
19:37:43.782 [541] <3> tldcd:mode_sense:                --> NumSlots = 67 at address 4096
19:37:43.782 [541] <3> tldcd:mode_sense:                --> NumTransports = 1 at address 1
19:37:43.782 [541] <3> tldcd:mode_sense:                --> NumIE = 8 at address 16
19:37:43.783 [541] <6> tldcd:inquiry: <tldcd.c:6886> Read device table for TANDBERG StorageLoader    0490, type 8, slots 67 and ie 8
19:37:43.783 [541] <4> MmDeviceMappings::GetRobotAttributes
        : <../../lib/MmDeviceMappings.cpp:974> search robot list (length=424) for TANDBERG StorageLoader, type 8

19:37:43.783 [541] <4> MmDeviceMappings::GetRobotAttributes
        : <../../lib/MmDeviceMappings.cpp:1227> found match: "Tandberg StorageLibrary T40" TANDBERG StorageLoader
19:37:43.870 [541] <6> tldcd:extend_retract: extend/retract error: RFD = 17, operation = retract
19:37:43.870 [541] <3> tldcd:extend_retract: TLD(0) media access port extend/retract error

19:37:43.870 [541] <3> tldcd:log_scsi_error: TLD(0) key = 0x5, asc = 0x24, ascq = 0x0, INVALID FIELD IN CDB
19:37:43.870 [541] <6> tldcd:read_element_status_all_mailslots: RES all IE elements
19:37:43.870 [541] <6> tldcd:read_element_status_all_mailslots: read 8 mailslots' element status at element address 16
19:37:44.480 [541] <2> TAO: ACE_Select_Reactor_Notify::notify [handle=8]: write to notification pipe handle failed: Timer expired (62)
19:37:44.480 [541] <2> NBIORInterceptor::destroy: Destroying Interceptor: EMMlib_Orb_EMMlib_Orb(NBIORInterceptor.cpp:61)
19:37:44.483 [16065] <6> decode_response: sending response "EXIT_STATUS 25 0" for request on drive 0 (child_pid 541)
19:37:44.483 [16065] <6> tldcd:check_unit_attention: command_init to check for UA on robot 0
19:37:44.484 [16065] <3> tldcd:mode_sense: <tldcd.c:7038> Device geometry: NumDrives = 8 at address 256
19:37:44.484 [16065] <3> tldcd:mode_sense:              --> NumSlots = 67 at address 4096
19:37:44.484 [16065] <3> tldcd:mode_sense:              --> NumTransports = 1 at address 1
19:37:44.484 [16065] <3> tldcd:mode_sense:              --> NumIE = 8 at address 16
19:37:44.484 [16065] <6> tldcd:inquiry: <tldcd.c:6886> Read device table for TANDBERG StorageLoader    0490, type 8, slots 67 and ie 8
19:37:44.484 [16065] <4> MmDeviceMappings::GetRobotAttributes
        : <../../lib/MmDeviceMappings.cpp:974> search robot list (length=424) for TANDBERG StorageLoader, type 8

19:37:44.484 [16065] <4> MmDeviceMappings::GetRobotAttributes
        : <../../lib/MmDeviceMappings.cpp:1227> found match: "Tandberg StorageLibrary T40" TANDBERG StorageLoader
19:37:44.484 [16065] <6> tldcd:listen_loop: accept: newfd = -1, error = 0, timersig = 1

/var/logs/messages :

Dec 18 22:16:21 jum-nbu-5230d tldcd[29733]: TLD(0) media access port extend/retract error
Dec 18 22:16:21 jum-nbu-5230d tldcd[29733]: TLD(0) key = 0x5, asc = 0x24, ascq = 0x0, INVALID FIELD IN CDB
Dec 18 22:17:00 jum-nbu-5230d tldcd[29761]: TLD(0) media access port extend/retract error
Dec 18 22:17:00 jum-nbu-5230d tldcd[29761]: TLD(0) key = 0x5, asc = 0x24, ascq = 0x0, INVALID FIELD IN CDB

 

 

Please help

 

1 ACCEPTED SOLUTION

Accepted Solutions

GulzarShaikhAUS
Level 6
Partner Accredited Certified

The media slot was empty .... :(

View solution in original post

2 REPLIES 2

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Thats a surprise to me!

Not a single reply .... Atleast the trusted advisor..

GulzarShaikhAUS
Level 6
Partner Accredited Certified

The media slot was empty .... :(