10-17-2014 09:04 AM
We have this weird appliance issue - wondering if anyone else has experienced this recently (maybe due to https://symappmon.com not working?)
The 5230 Appliance is on 2.5.4 - the status is perfectly green.
this happens when i try to verify the process queue - sometime i check once in a while. This issue started last Friday and the only thing I could find online about it is that the appliance communicates with https://symappmon.com to download a certificate and upload hardware info...
tried changing the proxy server the appliance uses for Call Home, no effect over 24 hours (can I force a test?)
Solved! Go to Solution.
10-24-2014 04:51 PM
Hello. The issue is that you are trying to run the crcontrol command from the maintenance prompt. In order to run the command you must "elevate".
10-17-2014 11:25 AM
Check out this:
The NetBackup appliance callhome test fails. Error CALLHOME status: Not able to upload callhome data...
The cause of this, from that tech note, is network device sitting between the appliance and Symantec's symappmon.com is doing transparent SSL content inspection/SSL deep packet inspection.
10-17-2014 11:47 AM
hi SymTerry
I saw that article and checked - it was working before and nothing was changed on our firewalls and routers here - the only thing that did change was the symantec email went out stating there' a security flaw:
http://www.symantec.com/connect/blogs/ssl-30-vulnerability-poodle-bug-aka-poodlebleed
Perhaps it's the other way around, and the symappmon site was patched creating such an issue?
10-17-2014 02:46 PM
I have check with my applaince team and the site is working. Have you opened a case with support? If not please open one to do further testing.
10-24-2014 04:51 PM
Hello. The issue is that you are trying to run the crcontrol command from the maintenance prompt. In order to run the command you must "elevate".
10-28-2014 11:17 AM
DFischer... simple, sounds silly, yep. It's exactly that...
Thank you - case closed!