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NetBackup Appliance 5230 with solid amber status

James_Shaw
Level 3
Partner

Hi all,

One of my NetBackup appliances was recently upgraded and after that, it's status LED in the Symantec Remote Management console has been solid amber.

What could be the steps that I can follow in order to resolve this issue? Also, I generated the debug logs via the SRM console and they are encrypted. How do I view them? or are they intended for Symantec Support only?

4 REPLIES 4

Andrew_Madsen
Level 6
Partner

What is your percentage utilized? A similar post this week and that appeared to be the poster's issue.

James_Shaw
Level 3
Partner

Andrew,

The utilization is around 88% (other appliances are above 90% as well but working fine). One of the PSU LED is sometimes green and sometimes its not lit.

The web console is showing amber status LED for the problematic appliance.

Here is a screenshot:

SRM console appliance status.jpg

James_Shaw
Level 3
Partner

After a great deal of trouble (as the appliance would stop responding after some time), got a hold of the logs via the web console. Logs stated that there was a bad memory module. Requested to replace the problematic part.

Will update after seeing if replacing the part will get the issue resolved.

James_Shaw
Level 3
Partner

The faulty memory module was replaced and the appliance now shows a healthy solid green status LED :)