cancel
Showing results for 
Search instead for 
Did you mean: 

NetBackup Upgrade 2.6.0.2 to 2.6.1 - [Error] Failed to find NetBackup version number.

AliMohammad
Level 3

Hello Experts,

     I was trying to upgrade NBU Appliance 5230 from 2.6.0.2 to 2.6.1 and it failed with the error. Any idea?

- [Error] Failed to find NetBackup version number.

Appliance.Software> Install SYMC_NBAPP_update-2.6.1.1-1.x86_64.rpm
- [Info] The installed version meets the minimal requirement for this software upgrade.
- [Info] cat percentage used is 5.
- [Info] The preflight check for the used percentage on /cat passed.
- [Info] The preflight check for free space passed.
- [Info] The checking for system clock passed.
- [Error] Failed to find NetBackup version number.
- [Error] Cannot upgrade the appliance. Could not get NetBackup version on Master server.
- [Info] The software upgrade has been aborted!
Appliance.Software>

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

chashock
Level 6
Employee Accredited Certified

I've seen this with an expired license.  Make sure you're not running on the temp license the appliance ships with.

View solution in original post

4 REPLIES 4

NBU35
Level 6

Have you stopped the NBU services/ Processes on Appliances ? if yes, then restart them and reattempt the upgrade.

chashock
Level 6
Employee Accredited Certified

I've seen this with an expired license.  Make sure you're not running on the temp license the appliance ships with.

watsons
Level 6

Checking the script, it seems to try getting the hostname (hostname -f / -s) and then NBU configuration (bpgetconfig)

Make sure hostname command returns the same and very first SERVER host you specify in bp.conf

Thanks Watsons!  The expired license was the answer!