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Netbackup Appliance fails to upgrade to 2.6.0.2 not ok remote_emm: Remote EMM configuration is detected

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Dears,

Very strange as it looks, I am trying to upgrade a media server appliance from 2.5.3 to 2.6.0.2 and it fails. In the logs I can see following --


Checking for required system conditions...

ok nbdb_ntfs_dir_symlink: inapplicable on linux: skipping
not ok remote_emm: Remote EMM configuration is detected.
  Master Server is JUM-NBU-5230B;
  EMM Server is jum-bkup-05.
  As of NetBackup 7.6, Symantec no longer supports NetBackup
  configurations in which the Master Server and the EMM Server are on
  different hosts.  See
 
      https://www.symantec.com/docs/TECH206478
 
  for more information.
 

Its says master server is JUM-NBU-5230B(The media Appliance I am upgrading) where it is NOT !!!!!!

Here is the bp.conf

JUM-NBU-5230B:/log/patch_log_2.6.0.2_060514122421_ROLLBACK/logs # cat /usr/openv/netbackup/bp.conf
SERVER = jum-bkup-05
SERVER = jum-bkup-n1
SERVER = JUM-BKUP-05.DXB.JI.NET
SERVER = jum-bkup-n2
SERVER = jum-nbu-5230b
SERVER = mea-cas-array1
CLIENT_NAME = jum-nbu-5230b
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = jum-bkup-05
VXDBMS_NB_DATA = /usr/openv/db/data
VERBOSE = 5
PREFERRED_NETWORK = 192.168.229.0/24 MATCH 10.90.6.201
NETBACKUP_APPLIANCE_MODE = MEDIA_SERVER
IP_ADDRESS_FAMILY = AF_INET
CLIENT_READ_TIMEOUT = 18000
CLIENT_CONNECT_TIMEOUT = 300
SERVER_CONNECT_TIMEOUT = 300
DISABLE_AUTO_NAT = YES
BPDBM_VERBOSE = -1
BPRD_VERBOSE = -1
BPBRM_VERBOSE = -1
BPTM_VERBOSE = 0
BPDM_VERBOSE = -1
VAULT_VERBOSE = 0
BPJOBD_VERBOSE = -1
TELEMETRY_UPLOAD = YES
 

=================================================

Here is nbemmcmd -listhosts -verbose

JUM-NBU-5230B:/home/maintenance # /usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -verbose
NBEMMCMD, Version: 7.5.0.6
The following hosts were found:
jum-bkup-n1
        ClusterName = "JUM-BKUP-05"
        MachineName = "jum-bkup-n1"
        FQName = "jum-bkup-n1.dxb.ji.net"
        GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = master (3)
        MachineState = active for disk jobs (12)
        NetBackupVersion = 7.6.0.2 (760200)
        OperatingSystem = windows (11)
        ScanAbility = 5
jum-bkup-n2
        ClusterName = "JUM-BKUP-05"
        MachineName = "jum-bkup-n2"
        FQName = "jum-bkup-n2.dxb.ji.net"
        GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = master (3)
        MachineState = active for disk jobs (12)
        NetBackupVersion = 7.6.0.2 (760200)
        OperatingSystem = windows (11)
        ScanAbility = 5
jum-bkup-05
        MachineName = "jum-bkup-05"
        FQName = "jum-bkup-05.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = server (6)
jum-sql-cl1
        MachineName = "jum-sql-cl1"
        FQName = "jum-sql-cl1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "jum-sqlcl1-n2.dxb.ji.net"
jum-crm-sql
        MachineName = "jum-crm-sql"
        FQName = "jum-crm-sql.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "jum-crm-dbn1.dxb.ji.net"
jum-sundb-01
        MachineName = "jum-sundb-01"
        FQName = "jum-sundb-01.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "jum-sundb-n1.dxb.ji.net"
mea-moss-sqlvs1
        MachineName = "mea-moss-sqlvs1"
        FQName = "mea-moss-sqlvs1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "mea-moss-dbn1.dxb.ji.net"
mea-moss-sqlvs2
        MachineName = "mea-moss-sqlvs2"
        FQName = "mea-moss-sqlvs2.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "mea-moss-dbn2.dxb.ji.net"
jum-nbu-5230b
        MachineName = "jum-nbu-5230b"
        FQName = "JUM-NBU-5230B.DXB.JI.NET"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
jum-nbu-5230a
        MachineName = "jum-nbu-5230a"
        FQName = "JUM-NBU-5230A.DXB.JI.NET"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
cephvh2q0903j1k.dxb.ji.net
        MachineName = "cephvh2q0903j1k.dxb.ji.net"
        FQName = "cephvh2q0903j1k.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-mbx-n3.dxb.ji.net
        MachineName = "mea-mbx-n3.dxb.ji.net"
        FQName = "mea-mbx-n3.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-mbx-n4.dxb.ji.net
        MachineName = "mea-mbx-n4.dxb.ji.net"
        FQName = "mea-mbx-n4.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
10.90.6.155
        MachineName = "10.90.6.155"
        FQName = "10.90.6.155"
        MachineDescription = ""
        MachineNbuType = client (8)
cephvh2q0902j1k.dxb.ji.net
        MachineName = "cephvh2q0902j1k.dxb.ji.net"
        FQName = "cephvh2q0902j1k.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
cephvh2q0904j1k.dxb.ji.net
        MachineName = "cephvh2q0904j1k.dxb.ji.net"
        FQName = "cephvh2q0904j1k.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
cephvh2q0901j1k.dxb.ji.net
        MachineName = "cephvh2q0901j1k.dxb.ji.net"
        FQName = "cephvh2q0901j1k.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-mbx-n1.dxb.ji.net
        MachineName = "mea-mbx-n1.dxb.ji.net"
        FQName = "mea-mbx-n1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-mbx-n2.dxb.ji.net
        MachineName = "mea-mbx-n2.dxb.ji.net"
        FQName = "mea-mbx-n2.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
XEVAAL2Q0102J1D
        MachineName = "XEVAAL2Q0102J1D"
        FQName = "XEVAAL2Q0102J1D.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = client (8)
XEVAAL2Q0103J1D
        MachineName = "XEVAAL2Q0103J1D"
        FQName = "xevaal2q0103j1d.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-crm-dbn1.dxb.ji.net
        MachineName = "jum-crm-dbn1.dxb.ji.net"
        FQName = "jum-crm-dbn1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-crm-dbn2.dxb.ji.net
        MachineName = "jum-crm-dbn2.dxb.ji.net"
        FQName = "jum-crm-dbn2.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-sundb-02
        MachineName = "jum-sundb-02"
        FQName = "jum-sundb-02.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "jum-sundb-n2.dxb.ji.net"
jum-sundb-n2.dxb.ji.net
        MachineName = "jum-sundb-n2.dxb.ji.net"
        FQName = "jum-sundb-n2.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-sundb-n1.dxb.ji.net
        MachineName = "jum-sundb-n1.dxb.ji.net"
        FQName = "jum-sundb-n1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-sqlcl1-n2.dxb.ji.net
        MachineName = "jum-sqlcl1-n2.dxb.ji.net"
        FQName = "jum-sqlcl1-n2.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-sqlcl1-n1.dxb.ji.net
        MachineName = "jum-sqlcl1-n1.dxb.ji.net"
        FQName = "jum-sqlcl1-n1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-sql-cl2
        MachineName = "jum-sql-cl2"
        FQName = "jum-sql-cl2.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = app_cluster (7)
        NetBackupVersion = 0.0.0.0 (0)
        Active Node Name = "jum-sqlcl1-n2.dxb.ji.net"
mea-moss-dbn1.dxb.ji.net
        MachineName = "mea-moss-dbn1.dxb.ji.net"
        FQName = "mea-moss-dbn1.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-moss-dbn2.dxb.ji.net
        MachineName = "mea-moss-dbn2.dxb.ji.net"
        FQName = "mea-moss-dbn2.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
jum-bkup-04
        MachineName = "jum-bkup-04"
        FQName = "jum-bkup-04.DXB.JI.NET"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
nbu-5230-temp
        MachineName = "nbu-5230-temp"
        FQName = "nbu-5230-temp.DXB.JI.NET"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
jum-nbu-test
        MachineName = "jum-nbu-test"
        FQName = "jum-nbu-test.DXB.JI.NET"
        MachineDescription = "PureDisk"
        MachineFlags = 0x2
        MachineNbuType = ndmp (2) (storage_server)
gepsri2q0964j1c
        MachineName = "gepsri2q0964j1c"
        FQName = "gepsri2q0964j1c.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = client (8)
gepsri2q0961j1d
        MachineName = "gepsri2q0961j1d"
        FQName = "gepsri2q0961j1d.DXB.JI.NET"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-opmsdb-03.dxb.ji.net
        MachineName = "mea-opmsdb-03.dxb.ji.net"
        FQName = "mea-opmsdb-03.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-opmsdb-02.dxb.ji.net
        MachineName = "mea-opmsdb-02.dxb.ji.net"
        FQName = "mea-opmsdb-02.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
mea-opmsdb-01.dxb.ji.net
        MachineName = "mea-opmsdb-01.dxb.ji.net"
        FQName = "mea-opmsdb-01.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = client (8)
JUM-BKUP-05
        MachineName = "JUM-BKUP-05"
        FQName = "jum-bkup-05.dxb.ji.net"
        MachineDescription = ""
        MachineNbuType = cluster (5)
        NetBackupVersion = 7.6.0.2 (760200)
        Active Node Name = "jum-bkup-n1"
jum-nbu-5230b
        ClusterName = ""
        MachineName = "jum-nbu-5230b"
        FQName = "JUM-NBU-5230B.DXB.JI.NET"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x77
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "JUM-BKUP-05"
        NetBackupVersion = 7.5.0.6 (750600)
        OperatingSystem = linux (16)
        ScanAbility = 5
jum-nbu-5230a
        ClusterName = ""
        MachineName = "jum-nbu-5230a"
        FQName = "JUM-NBU-5230A.DXB.JI.NET"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x77
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "JUM-BKUP-05"
        NetBackupVersion = 7.6.0.2 (760200)
        OperatingSystem = linux (16)
        ScanAbility = 5
jum-bkup-04
        ClusterName = ""
        MachineName = "jum-bkup-04"
        FQName = "jum-bkup-04.DXB.JI.NET"
        LocalDriveSeed = ""
        MachineDescription = ""
        MachineFlags = 0x17
        MachineNbuType = media (1)
        MachineState = active for tape and disk jobs (14)
        MasterServerName = "JUM-BKUP-05"
        NetBackupVersion = 7.5.0.6 (750600)
        OperatingSystem = windows (11)
        ScanAbility = 5
Command completed successfully.
JUM-NBU-5230B:/home/maintenance #

=========================================================================

Attaching the patch update logs... Support has not been helpful and still digging logs.

Please help.

 

3 REPLIES 3

Mark_Solutions
Level 6
Partner Accredited Certified

Very odd but in the install_trace.28368 i see the following:

If this machine will be using a different network interface than the

default (JUM-NBU-5230B), the name of the preferred interface should be used

as the configured server name. If this machine will be part of a

cluster, the virtual name should be used as the configured server name.

Would you like to use "JUM-NBU-5230B" as the configured

NetBackup server name of this machine? [y,n] (y) y

Is JUM-NBU-5230B the master server? [y,n] (y) y

So it has been selected to be a Master - assuming you did not type that in there must be a script issue but it does go on to say that the installation was successful - which indicates that it does now think it is a Master!

Would need to know exactly what the steps taken have been but it may well need support to deal with this one.

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Hi,

Corrently spotted and I showed it to support but they have no clue why it would happen... The case is now escalated to backline and I am waiting to hear from them.

 

Mark_Solutions
Level 6
Partner Accredited Certified

Did they ever pin this down .. have one doing exactly the same!!

Thanks

#edit# or your case number for reference would be good - thanks