Netbackup appliance 5220 Fan failure error

[Arsalan_2k]

Hi All, 

Can someone please guide on the below alert i have received today not sure If I need to escalate Symantec support to check it. 

+-------+
| Enclosure 1 Fan Information |
|+-----+|
||ID | Status | Speed | LowWaterMark | State | Acknowledge ||
||---+---+--------+---------++-------||
||1 |Critical |0 RPM |2000 RPM |Failed |No ||
||---+---+--------+---------++-------||
||2 |Critical |0 RPM |2000 RPM |Failed |No ||
|+-----+|
| Enclosure 1 Power Supply Information |
|+-----+|
|| ID | Status | State | Acknowledge ||
||-----+-+--------+--------||
||1 |Critical |Warning |No ||
|+-----+|
| Enclosure 1 Temperature Information |
|+-----+|
||ID| Type | Temperature | HighWaterMark | State | Acknowledge ||
||--+---------+---+------+-------+---||
||1 |Backplane Temp 1 |- degrees C |- degrees C |Failed |No ||
||--+---------+---+------+-------+---||
||2 |Backplane Temp 2 |- degrees C |- degrees C |Failed |No ||
|+-----+|
+-------+

[sdo · Accepted solution]

Doesn't look good - call Symantec Support asap.

[chashock]

Agreed.  There's a possibility that it is a false positive, but you don't want to mess around with fan failures.

[Arsalan_2k]

Ok I have logged with them and will keep you all updated.