Netbackup appliance software check and download connectivity.

[Sulivan77]

Just a quest simple question.  When I log into my Netbackup Appliance I go to Manage >> Software >> Check.  Then I get a connection error.  From the shell I can resolve and ping any web address I want and my comms guys say 80 and 443 are allowed.

So what ports / protocools does ths process try to use and/or what ports.

Thanks,

Sulivan

Appologies for the newbie admin questions.

[Marianne]

Moved post to Appliance forum...

[VirtualED]

There is also port 8080 to look into.

But verify you are not using a proxy or anything along those line.

Maybe run a tcpdump when you perform the check activity.

You can use w3m to try to access the website:

# w3m http://www.symantec.com/business/support/index?page=content&id=TECH196604

[Mark_Solutions · Accepted solution]

If you do go through a proxy then you need it configured in the call home section as it applies then to the software checks as well.

443 is used by the call home feature but not clear if also used by software updates

Do bear in mind that resolving and connecting are very different processes so you may need the proxy server setting up