06-13-2013 02:41 AM
Acting on instructions from support, I'm attempting to run /opt/NBUAppliance/scripts/DataCollect.sh
This fails with the following error:
================================ERROR=============================================
MegaRAID_CLI Symlink does not exist or not a executable file,
please Check your system.
MegaRAID_CLI Symlink should be in the '/opt/MegaRAID/' directory and
it should point to either MegaCli64 or CmdTool2 depending on hardware.
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This is new install of a NetBackup 5220 appliance with one storageshelf. I updated the box to 2.5.2 a couple of weeks ago. The cache battery appears to have failed, hence the support case.
I've reverted the question to support, but I thought I'd ask here as well.
06-13-2013 04:42 AM
Do it from the CLISH instead - Support - DataCollect
You can then open the logs share Support - Logs - Share Open and gather it from there
Hope this helps
06-13-2013 05:05 AM
I did run it from the CLISH, and I retried the exact same operation just now, and it worked this time. Really strange.
Chalk this one up to a solar flare.
06-13-2013 05:11 AM
Oh now I see, you meant the Datacollect command. Well, I was following the instructions from support to the letter, they wanted me to go into maintenance mode and elevating to a shell.
06-13-2013 06:39 AM
No need to go into the O/S - it can be run via the Support Menu in the CLISH - they really should have asked you to do it that way!!