11-05-2012 02:53 AM
Hi,
the Puredisk SPA Authorization Service is not starting on N5020, so it's impossible to use N5020.
Last Night at 4.00AM Netbackup has lost contact with N5020, the error was 213.
trying to update Storage Server credential now returns this error:
RDSM has encountered an STS error: getStorageServerInfo
on N5020, we tried to stop Puredisk services (all of them were listed as running), with no success and with one specific error:
Starting Puredisk SPA Authorization Service: java /opt/pdspa/tomcat/bin failed
i can also see a lot of "webservice call" errors in N5020 logs
i also can see a lot of execfail*** under /tmp, like this one:
moreover, N5020 appliance web console is unreachable
i've tried to reboot N5020 2 times, but the result is just the same a lot of puredisk services are not running
can you please help us?
thank you
Solved! Go to Solution.
11-05-2012 06:27 AM
hi,
no i've plenty of disk space.
symantec support solved the issue:
As expected, VxAT credentials are expired on server, can you please run below command from SPA node.
Stop Puredisk service.
Renew crendetials
/opt/pdconfigure/scripts/atconfig/configure_at.sh
Start Puredisk service.
googling configure_at, i've also found this technote:
http://www.symantec.com/business/support/index?page=content&id=TECH146821
Alberto
11-05-2012 03:10 AM
May be a disk full condition?
I had this problem some time ago.
Pleas try:
df -h
from the root prompt.
11-05-2012 05:39 AM
does sound like a disk full condition - check disk space and any logging set up to clear down old log files and free up disk space - once there is plenty of disk space you should be able to re-start the services or reboot successfully but let us know if that is the case first
Also check that the queue processing has been running to keep things clean - if the queue has blocked up it will stop the appliance from working.
Path : /opt/pdcr/bin/
To check the disk pool status crcontrol --dsstat
To check when was the last successful CRQP ran : crcontrol --queueinfo
To check whether CRQP is in progress : crcontrol --processqueueinfo
To start CRQP manually: crcontrol --processqueue
If the processqueueinfo / queueinfo shows it has not run for a long time and the queue is large then kick it off with the processqueue and it will bring things back to like
If that was the case you need to know why (the 1.4.1 patch removed the cron job that runs this every 12 hours so it needs manually adding back in or patching to 1.4.2)
Hope this helps
11-05-2012 06:27 AM
hi,
no i've plenty of disk space.
symantec support solved the issue:
As expected, VxAT credentials are expired on server, can you please run below command from SPA node.
Stop Puredisk service.
Renew crendetials
/opt/pdconfigure/scripts/atconfig/configure_at.sh
Start Puredisk service.
googling configure_at, i've also found this technote:
http://www.symantec.com/business/support/index?page=content&id=TECH146821
Alberto
11-05-2012 08:11 AM
OK - thanks for sharing the solution