Symantec 5220 - Self Test failed. Unable to upgrade

[ChiaraC]

Hi,

I am unable to upgrade my appliance, it fails on the self test although everything else is sucessful. I have run the factory reset and gone through the GUI Appliance configuration wizard to readd the appliance to the NetBackup Environment. I am able to run a sucessful backup to this server.

This is a new install. It is currently on 2.0.2 would like to upgrade to 2.5.

Below is an output from when the appliance was re-added to the backup environment.

Checking the pre-requisites .....

Validating master server name 'masterserver.fqdn'
 Ping check               ........ :[OK]
 Name lookup check        ........ :[OK]
 Firewall/Port check      ........ :[OK]
 Restarting NetBackup services ... :[OK]
 Master access check       ....... :[OK]
 Checking master type      ....... :[OK]
 Version compatibility check ..... :[OK]

*** Using masterserver.fqdn as master server

---------------------------------------------------------------
INFO: Adding the following servers to the NetBackup configuration
 SERVER=mediaservername.fqdn

---------------------------------------------------------------

Stopping NetBackup processes
Performing Deduplication Engine cleanup
Configuring media server on the appliance ...
Restarting NetBackup daemons on the local host.
Creating media server storage partitions and storage units ...
Configuring storage pool:
Checking Deduplication Licenses...
Creating storage partitions and storage units ...
Starting NetBackup processes... (2 min approx)
Creating 'Deduplication' DiskPool 'dp_disk_mediaserver' and Storage Unit 'stu_disk_mediaserver'...
Creating default volume pools for tape.
Configuring NFS shares.
NFS shares are available
Configuring CIFS shares.
CIFS shares are available
CallHome is enabled
Media server setup completed successfully.

Running Sanity tests on Media Server Appliance.

    Checking if installation is successful ...                       [FAIL]
    Checking if SSH is enabled ...                                   [OK]
    Checking if hostname is set ...                                  [OK]
    Checking if IP address is set ...                                [OK]
    Checking if appliance user accounts exists ...                   [OK]
    Checking if required packages are installed ...                  [OK]
    Checking if NetBackup is configured and running ...              [OK]
    Checking if storage units and diskpools have been created ...    [OK]
    Checking if SLPs have been created ...                           [NA]
    Checking if required NetBackup policies have been created ...    [NA]
    Checking if OpsCenter is configured and running ...              [OK]
    Checking test backup and restore operations ...                  [OK]
    Expiring test backup images and deleting test policy ...         [OK]
    Checking IPsec setup on the box ...                              [NOT CONFIGURED]

Completed running tests on the appliance.
    SELF TEST RESULT :                                               [FAIL]

[Chad_Wansing2]

Admittedly this isn't the approach you'd want to take if you have production data you want to save (although doesn't sound like that's the case here), but for me when I'm going through the appliances, I'll factory reset one more time and if it doesn't behave, I'll reimage the box, reapply the patch prior to configuring and then take another run at it.  One note, if you're going to reimage make sure you remove all the Ethernet cables.  Just a best practice that I've come to do having done about 70 POC's in the last year.

[Ekin_Meroglu]

I've come across the same FAIL in a recently imaged 5220. No matter what I tried (Factory reset, reconfigure, reconfigure in an another role... ), I could not update the appliance - all I had was the self test fail:

Checking if installation is successful ...                       [FAIL]

Otherwise, the appliance was working fine -e.g. the test backups are OK, hardware health is fine...

I followed Chad_Wansing's advice and reimaged the appliance, it seems to solve the issue - so for me the case is closed, minus my extra day for doing everything twice...

Btw, as I don't know the cause for sure, but I have a guess: during the first imaging, we had a small hiccup in the second phase of the installation - the disk expansion was connected, so install utilty could not find the USB stick and it was unable to continue. We halted the 5220 and disconnected the disk shelf, and in this run we were abe to complete the installation - or so we've thought. Anyway, it may be that this is irrelevant, but I think the installation was not fully succesful at allbecause of this, hence the FAIL in the self test.

[ChiaraC · Accepted solution]

I was able to resolve the issues with the self test by removing enteries in the /etc/issue folder.. no reimage required (the errors were from the initial install but were no longer occuring on reboot)

mediaserver:/opt/NBUAppliance/scripts # cat /etc/issue

 BEFORE:

Welcome to SUSE Linux Enterprise Server 10 SP4  (x86_64) - Kernel \r (\l).

*********************************************

*    Welcome to NetBackup Appliance 2.0.2   *

*********************************************

ERROR: Unable to mount usb

*********************************************

*    Welcome to NetBackup Appliance 2.0.2   *

*********************************************

ERROR: Unable to mount usb

*********************************************

*    Welcome to NetBackup Appliance 2.0.2   *

*********************************************

AFTER

sydstnbup11:/opt/NBUAppliance/scripts # cat /etc/issue

Welcome to SUSE Linux Enterprise Server 10 SP4  (x86_64) - Kernel \r (\l).

*********************************************

*    Welcome to NetBackup Appliance 2.0.2   *

*********************************************