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There is many errors when i update the Netbackup Appliance 5220 from 2.5 to 2.5.3 version.

zhuqingedu
Level 4

There is many errors when i update the Netbackup Appliance 5220 from 2.5 to 2.5.3 version.

After it has Rollback,there is many error again.

Maintenance
<!-- Maintenance Mode --!>
Error in tempfile() using /tmp/errfile_XXXXXX: Could not create temp file /tmp/errfile_2OlAoG: Read-only file system at /opt/NBUAppliance/scripts/nbu_runcmd.pm line 266
nbu5220.Support> Reboot
V-1-32 File open failed.
V-1-32 File open failed.
Error in tempfile() using /tmp/errfile_XXXXXX: Could not create temp file /tmp/errfile_qsAvSq: Read-only file system at /opt/NBUAppliance/scripts/nbu_runcmd.pm line 266
Compilation failed in require at /opt/NBUAppliance/scripts/nbapp_config.pm line 8.
BEGIN failed--compilation aborted at /opt/NBUAppliance/scripts/nbapp_config.pm line 8.
Compilation failed in require at /opt/NBUAppliance/scripts/nbu_start_stop.pl line 14.
BEGIN failed--compilation aborted at /opt/NBUAppliance/scripts/nbu_start_stop.pl line 14.
nbu5220.Support>
[END] 2013/7/11 16:07:05

 

nbu5220.Support> Test Software
V-1-32 File open failed.
V-1-32 File open failed.
Error in tempfile() using /tmp/errfile_XXXXXX: Could not create temp file /tmp/errfile_mylZWq: Read-only file system at /opt/NBUAppliance/scripts/nbu_runcmd.pm line 266
Compilation failed in require at /opt/NBUAppliance/scripts/nbapp_config.pm line 8.
BEGIN failed--compilation aborted at /opt/NBUAppliance/scripts/nbapp_config.pm line 8.
Compilation failed in require at /opt/NBUAppliance/scripts/self_test.pm line 12.
BEGIN failed--compilation aborted at /opt/NBUAppliance/scripts/self_test.pm line 12.
Compilation failed in require at /opt/NBUAppliance/scripts/self_test.pl line 10.
BEGIN failed--compilation aborted at /opt/NBUAppliance/scripts/self_test.pl line 10.

nbu5220.Monitor> Hardware ALL
Gathering hardware information. It might take about a minute...


Compute Node nbu5220

Time Monitoring Ran: Thu Jul 11 2013 16:40:30 CST

+---------------------------------------------------------------------------------------------------+
|                         Hardware monitor information                                              |
|+-----------------------------------------------------------------------------+                    |
||            name             |      manufacturer       |       serial        |                    |
||-----------------------------+-------------------------+---------------------|                    |
||NetBackup 5220               |Symantec                 |SYM0900571           |                    |
|+-----------------------------------------------------------------------------+                    |
|                             Firmware Information                                                  |
|+-----------------------------------------------------------------------------+                    |
||ID|                 Name                 |              Version              |                    |
||--+--------------------------------------+-----------------------------------|                    |
||1 |Intel (R) RAID Controller RS2PI008    |12.12.0-0048                       |                    |
||--+--------------------------------------+-----------------------------------|                    |
||2 |Intel(R) RAID Controller SROMBSASMP2  |11.0.1-0036                        |                    |
||--+--------------------------------------+-----------------------------------|                    |
||3 |BIOS                                  |S5500.86B.01.00.0057.031020111721  |                    |
||--+--------------------------------------+-----------------------------------|                    |
||4 |QLE2562 Slot2                         |v5.03.01                           |                    |
||--+--------------------------------------+-----------------------------------|                    |
||5 |QLE2562 Slot3                         |v5.03.01                           |                    |
||--+--------------------------------------+-----------------------------------|                    |
||6 |Intel_i340                            |3.19-0                             |                    |
||--+--------------------------------------+-----------------------------------|                    |
||7 |QLE2562 Slot4                         |v5.03.01                           |                    |
|+-----------------------------------------------------------------------------+                    |
|                                    Disk Information                                               |
|+---------------------------------------------------------------------------------------+          |
||ID| Slot |Status |Foreign|Firmware| Serial |Capacity |Type|Enclosure|State |Acknowledge|          |
||  |Number|       | State |Version | Number |         |    |   ID    |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||1 |0     |Online,|None   |0002    |9XG1AE8H|930.390GB|SAS |0        |OK    |N/A        |          |
||  |      |Spun Up|       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||2 |1     |Not    |none   |-       |-       |-        |-   |99       |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||3 |1     |Online,|None   |0006    |9WM7L5WE|1.817TB  |SAS |24       |OK    |N/A        |          |
||  |      |Spun Up|       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||4 |1     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||5 |2     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||6 |3     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||7 |4     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||8 |5     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||9 |6     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
||--+------+-------+-------+--------+--------+---------+----+---------+------+-----------|          |
||10|7     |Not    |none   |-       |-       |-        |-   |252      |Failed|No         |          |
||  |      |Found  |       |        |        |         |    |         |      |           |          |
|+---------------------------------------------------------------------------------------+          |
|                                   RAID Information                                                |
|+-------------------------------------------------------------------------------------+            |
||ID|Name|Status |Capacity| Type |Disks|  Write  |Enclosure|HotSpare |State|Acknowledge|            |
||  |    |       |        |      |     | Policy  |   ID    |Available|     |           |            |
||--+----+-------+--------+------+-----+---------+---------+---------+-----+-----------|            |
||  |    |       |        |      |1 2 3|         |         |         |     |           |            |
||  |    |       |        |      |4 5 6|         |         |         |     |           |            |
||1 |VD-0|Optimal|23.634TB|RAID-6|7 8 9|WriteBack|24       |yes      |OK   |N/A        |            |
||  |    |       |        |      |10 11|         |         |         |     |           |            |
||  |    |       |        |      |12 13|         |         |         |     |           |            |
||  |    |       |        |      |14 15|         |         |         |     |           |            |
||--+----+-------+--------+------+-----+---------+---------+---------+-----+-----------|            |
||  |    |       |        |      |0 1 2|         |         |         |     |           |            |
||2 |VD-0|Optimal|4.541TB |RAID-6|3 4 5|WriteBack|0        |yes      |OK   |N/A        |            |
||  |    |       |        |      |6    |         |         |         |     |           |            |
|+-------------------------------------------------------------------------------------+            |
|                                Fan Information                                                    |
|+-----------------------------------------------------------------------------+                    |
||ID |     Name     |Status |    Speed     | LowWaterMark |State | Acknowledge |                    |
||---+--------------+-------+--------------+--------------+------+-------------|                    |
||1  |System Fan 1  |ok     |3080.000 RPM  |665.000 RPM   |OK    |N/A          |                    |
||---+--------------+-------+--------------+--------------+------+-------------|                    |
||2  |System Fan 2  |ok     |3325.000 RPM  |665.000 RPM   |OK    |N/A          |                    |
||---+--------------+-------+--------------+--------------+------+-------------|                    |
||3  |System Fan 3  |ok     |3045.000 RPM  |665.000 RPM   |OK    |N/A          |                    |
||---+--------------+-------+--------------+--------------+------+-------------|                    |
||4  |System Fan 4  |ok     |3290.000 RPM  |665.000 RPM   |OK    |N/A          |                    |
||---+--------------+-------+--------------+--------------+------+-------------|                    |
||5  |System Fan 5  |ok     |7904.000 RPM  |1456.000 RPM  |OK    |N/A          |                    |
||---+--------------+-------+--------------+--------------+------+-------------|                    |
||6  |System Fan 6  |ok     |6864.000 RPM  |1456.000 RPM  |OK    |N/A          |                    |
|+-----------------------------------------------------------------------------+                    |
|                           Power Supply Information                                                |
|+-----------------------------------------------------------------------------+                    |
||ID |       Status       |    Wattage    | HighWaterMark |State | Acknowledge |                    |
||---+--------------------+---------------+---------------+------+-------------|                    |
||1  |Presence detected   |124.000 Watts  |988.000 Watts  |OK    |N/A          |                    |
||---+--------------------+---------------+---------------+------+-------------|                    |
||2  |Presence detected   |144.000 Watts  |988.000 Watts  |OK    |N/A          |                    |
|+-----------------------------------------------------------------------------+                    |
|                                CPU Information                                                    |
|+-----------------------------------------------------------------------------+                    |
||ID|Status |   Voltage   | LowWaterMark | HighWaterMark  |State | Acknowledge |                    |
||--+-------+-------------+--------------+----------------+------+-------------|                    |
||1 |ok     |0.933 Volts  |0.683 Volts   |1.543 Volts     |OK    |N/A          |                    |
||--+-------+-------------+--------------+----------------+------+-------------|                    |
||2 |ok     |1.183 Volts  |0.683 Volts   |1.543 Volts     |OK    |N/A          |                    |
|+-----------------------------------------------------------------------------+                    |
|                            Temperature Information                                                |
|+-----------------------------------------------------------------------------+                    |
||ID|      Type       |Temperature|LowWaterMark|HighWaterMark|State|Acknowledge|                    |
||--+-----------------+-----------+------------+-------------+-----+-----------|                    |
||1 |Intake Vent      |26.000     |0.000       |48.000       |OK   |N/A        |                    |
||  |Temperature      |degrees C  |degrees C   |degrees C    |     |           |                    |
||--+-----------------+-----------+------------+-------------+-----+-----------|                    |
||2 |Baseboard        |37.000     |5.000       |66.000       |OK   |N/A        |                    |
||  |Temperature      |degrees C  |degrees C   |degrees C    |     |           |                    |
|+-----------------------------------------------------------------------------+                    |
|                            FibreChannel HBA Information                                           |
|+----------------------------------------------------------------------------------+               |
||ID| Status |  Mode   | PCI |       Port WWN        |Speed|Remote|State|Acknowledge|               |
||  |        |         |Slot |                       |     | Port |     |           |               |
||--+--------+---------+-----+-----------------------+-----+------+-----+-----------|               |
||  |        |         |     |                       |8    |      |     |           |               |
||1 |Linkdown|Initiator|Slot3|21:00:00:24:FF:47:1A:38|gbit/|-     |OK   |N/A        |               |
||  |        |         |     |                       |s    |      |     |           |               |
||--+--------+---------+-----+-----------------------+-----+------+-----+-----------|               |
||  |        |         |     |                       |8    |      |     |           |               |
||2 |Linkdown|Initiator|Slot3|21:00:00:24:FF:47:1A:39|gbit/|-     |OK   |N/A        |               |
||  |        |         |     |                       |s    |      |     |           |               |
||--+--------+---------+-----+-----------------------+-----+------+-----+-----------|               |
||  |        |         |     |                       |8    |      |     |           |               |
||3 |Linkdown|Initiator|Slot4|21:00:00:24:FF:47:1A:82|gbit/|-     |OK   |N/A        |               |
||  |        |         |     |                       |s    |      |     |           |               |
||--+--------+---------+-----+-----------------------+-----+------+-----+-----------|               |
||  |        |         |     |                       |8    |      |     |           |               |
||4 |Linkdown|Initiator|Slot4|21:00:00:24:FF:47:1A:83|gbit/|-     |OK   |N/A        |               |
||  |        |         |     |                       |s    |      |     |           |               |
||--+--------+---------+-----+-----------------------+-----+------+-----+-----------|               |
||  |        |         |     |                       |8    |      |     |           |               |
||5 |Linkdown|Initiator|Slot2|21:00:00:24:FF:46:82:06|gbit/|-     |OK   |N/A        |               |
||  |        |         |     |                       |s    |      |     |           |               |
||--+--------+---------+-----+-----------------------+-----+------+-----+-----------|               |
||  |        |         |     |                       |8    |      |     |           |               |
||6 |Linkdown|Initiator|Slot2|21:00:00:24:FF:46:82:07|gbit/|-     |OK   |N/A        |               |
||  |        |         |     |                       |s    |      |     |           |               |
|+----------------------------------------------------------------------------------+               |
|                                PCI Information                                                    |
|+-----------------------------------------------------------------------------+                    |
|| ID |  Slot  |          Details          |   State   |      Acknowledge      |                    |
||----+--------+---------------------------+-----------+-----------------------|                    |
||1   |1       |Intel i340                 |OK         |N/A                    |                    |
||----+--------+---------------------------+-----------+-----------------------|                    |
||2   |2       |QLE2562                    |OK         |N/A                    |                    |
||----+--------+---------------------------+-----------+-----------------------|                    |
||3   |3       |QLE2562                    |OK         |N/A                    |                    |
||----+--------+---------------------------+-----------+-----------------------|                    |
||4   |4       |QLE2562                    |OK         |N/A                    |                    |
||----+--------+---------------------------+-----------+-----------------------|                    |
||5   |5       |RAID RS2PI008              |OK         |N/A                    |                    |
|+-----------------------------------------------------------------------------+                    |
|                                    Network Card Information                                       |
|+----------------------------------------------------------------------------------------------+   |
||ID|Port|Card Model|     Serial Number     |Port |   MAC Address   |  Link   |State|Acknowledge|   |
||  |Name|          |                       |Speed|                 |  State  |     |           |   |
||--+----+----------+-----------------------+-----+-----------------+---------+-----+-----------|   |
||1 |eth0|BaseBoard |e5-ae-2e-ff-ff-67-1e-00|1Gb/s|00:1E:67:2E:AE:E4|UNPLUGGED|OK   |N/A        |   |
||--+----+----------+-----------------------+-----+-----------------+---------+-----+-----------|   |
||2 |eth1|BaseBoard |e5-ae-2e-ff-ff-67-1e-00|1Gb/s|00:1E:67:2E:AE:E5|UNPLUGGED|OK   |N/A        |   |
||--+----+----------+-----------------------+-----+-----------------+---------+-----+-----------|   |
||3 |eth2|Intel_i340|e4-75-1c-ff-ff-ba-e2-90|1Gb/s|90:E2:BA:1C:75:E4|PLUGGED  |OK   |N/A        |   |
||--+----+----------+-----------------------+-----+-----------------+---------+-----+-----------|   |
||4 |eth3|Intel_i340|e4-75-1c-ff-ff-ba-e2-90|1Gb/s|90:E2:BA:1C:75:E4|PLUGGED  |OK   |N/A        |   |
||--+----+----------+-----------------------+-----+-----------------+---------+-----+-----------|   |
||5 |eth4|Intel_i340|e4-75-1c-ff-ff-ba-e2-90|1Gb/s|90:E2:BA:1C:75:E4|PLUGGED  |OK   |N/A        |   |
||--+----+----------+-----------------------+-----+-----------------+---------+-----+-----------|   |
||6 |eth5|Intel_i340|e4-75-1c-ff-ff-ba-e2-90|1Gb/s|90:E2:BA:1C:75:E4|PLUGGED  |OK   |N/A        |   |
|+----------------------------------------------------------------------------------------------+   |
|                                        Adapter Information                                        |
|+-------------------------------------------------------------------------------------------------+|
||  |           |       | BBU  |      |        |       |           |             |     |           ||
||ID|  Adapter  |Adapter|Learn |Charge|Charging|Voltage|Temperature|Manufacturing|State|Acknowledge||
||  |   model   |Status |Cycle |      | Status |       |           |    Date     |     |           ||
||  |           |       |active|      |        |       |           |             |     |           ||
||--+-----------+-------+------+------+--------+-------+-----------+-------------+-----+-----------||
||  |Intel (R)  |       |      |      |        |       |           |             |     |           ||
||2 |RAID       |OK     |No    |98 %  |None    |OK     |OK         |Sep 09, 2011 |OK   |N/A        ||
||  |Controller |       |      |      |        |       |           |             |     |           ||
||  |RS2PI008   |       |      |      |        |       |           |             |     |           ||
||--+-----------+-------+------+------+--------+-------+-----------+-------------+-----+-----------||
||  |Intel(R)   |       |      |      |        |       |           |             |     |           ||
||1 |RAID       |OK     |No    |101 % |None    |OK     |OK         |Dec 01, 2011 |OK   |N/A        ||
||  |Controller |       |      |      |        |       |           |             |     |           ||
||  |SROMBSASMP2|       |      |      |        |       |           |             |     |           ||
|+-------------------------------------------------------------------------------------------------+|
|                            Disk Space Information                                                 |
|+-----------------------------------------------------------------------------+                    |
||ID |      Partition      |     Total     | Used  | State  |   Acknowledge    |                    |
||---+---------------------+---------------+-------+--------+------------------|                    |
||1  |AdvancedDisk         |744 GB         |4 %    |OK      |N/A               |                    |
||---+---------------------+---------------+-------+--------+------------------|                    |
||2  |Catalog              |930.38 GB      |2 %    |OK      |N/A               |                    |
||---+---------------------+---------------+-------+--------+------------------|                    |
||3  |Deduplication        |25.4 TB        |48 %   |OK      |N/A               |                    |
||---+---------------------+---------------+-------+--------+------------------|                    |
||4  |System               |229 GB         |23 %   |OK      |N/A               |                    |
||---+---------------------+---------------+-------+--------+------------------|                    |
||5  |Log                  |656 GB         |1 %    |OK      |N/A               |                    |
|+-----------------------------------------------------------------------------+                    |
|                               MSDP Information                                                    |
|+-----------------------------------------------------------------------------+                    |
||ID |  Queue Size  |    Oldest tlog Creation Date     | State |  Acknowledge  |                    |
||---+--------------+----------------------------------+-------+---------------|                    |
||1  |5319460695    |Thu Jul 11 12:25:42 2013          |OK     |N/A            |                    |
|+-----------------------------------------------------------------------------+                    |
+---------------------------------------------------------------------------------------------------+
nbu5220.Monitor>

nbu5220.Support> Test Software

Running Sanity tests on Master Appliance.

    Checking if installation is successful ...                       [OK]
    Checking if SSH is enabled ...                                   [OK]
    Checking if hostname is set ...                                  [OK]
    Checking if IP address is set ...                                [OK]
    Checking if appliance user accounts exists ...                   [OK]
    Checking if required packages are installed ...                  [OK]
    Checking if NetBackup is configured and running ...              [OK]
    Checking if storage units and diskpools have been created ...    [OK]
    Checking if SLPs have been created ...                           [NA]
    Checking if required NetBackup policies have been created ...    [NA]
    Checking if Web Server is configured and running ...             [OK]
    Checking test backup and restore operations ...                  [OK]
    Expiring test backup images and deleting test policy ...         [OK]
    Checking critical kernel drivers exists and can work ...         - [Error]
Kernel Driver: windrvr6.ko.2.6.16.60-0.101.1-smp-wan_2.1.1 modinfo check failed.
- [Error]
Kernel Driver: ql2300_stub.ko.2.6.16.60-0.101.1-smp-wan_2.1.1 modinfo check failed.
- [Error]
Kernel Driver: megaraid_sas.ko not found.
- [Error]
Kernel Driver: qla2xxx.ko not found.
- [Error]
Kernel Driver: megasr.ko not found.
[FAIL]

Completed running tests on the appliance.
    SELF TEST RESULT :                                               [FAIL]

 

nbu5220:~ # lsscsi -g
[0:2:0:0]    disk    INTEL    RS2PI008         2.12  /dev/sda  /dev/sg0
[1:2:0:0]    disk    INTEL    SROMBSASMP2      1.40  /dev/sdb  /dev/sg1
[8:0:0:0]    disk    ATA      ST91000640NS     SN02  /dev/sdc  /dev/sg2
[9:0:0:0]    disk    ATA      ST91000640NS     SN02  /dev/sdd  /dev/sg3
nbu5220:~ # sginfo -l
/dev/sdd /dev/sdc /dev/sdb /dev/sda
/dev/sg0 [=/dev/sda  scsi0 ch=2 id=0 lun=0]
/dev/sg1 [=/dev/sdb  scsi1 ch=2 id=0 lun=0]
/dev/sg2 [=/dev/sdc  scsi8 ch=0 id=0 lun=0]
/dev/sg3 [=/dev/sdd  scsi9 ch=0 id=0 lun=0]

1 REPLY 1

Mark_Solutions
Level 6
Partner Accredited Certified

First off you need to log a call with support as it looks like the upgrade has crashed out half way leaving some drivers missing on the system.

I do notice that although your queue size is not massive it does have pretty old logs - was it all working OK before you did the upgrade?

Have you rebooted since the failed upgrade attempt? - This may re-load some of the drivers to get things working but do speak to support first as it could also leave the system not working at all.

Did you do a catalog backup before the upgrade? You may be needing it and support will be able to assist in keeping the data that is already on the appliance

Also take a look at Lynnes thread as there are known issues with the upgrade that you also need to be aware of: https://www-secure.symantec.com/connect/forums/5200-upgrade-broke-netbackup-getting-all-condition-co...

Log the support call first - and if it works run a DataCollect ready for them.