01-07-2021 08:37 AM
New installation and when I try and login to the Web Gui I get the following error
An error occurred while fetching appliance series
I've tried the following but there's been no change..........looking for help/assistance/advice
1] Restart Netbackup services.
From the elevate mode-
#/usr/openv/netbackup/bin/goodies/netbackup stop
#/opt/VRTSpbx/bin/vxpbx_exchanged stop
#bpps -x
kill the pids if found in bpps -x output with the commands- kill -9 PID
#/usr/openv/netbackup/bin/goodies/netbackup start
#/opt/VRTSpbx/bin/vxpbx_exchanged start
2] Restart the below services-
Stop them -
#for i in rabbitmq-server mongod tomcat-vxos as-alertmanager as-analyzer as-collector as-transmission enable-soaservices app_callhome; do service $i stop;done
CLISH-
Stop the webservice (Support > InfraServices > Stop WebServer)
Remove the /opt/apache-tomcat/webapps/appliance directory and all it's contents
#ls -al /opt/apache-tomcat/webapps/
#rm -rf /opt/apache-tomcat/webapps/appliance
#ls -al /opt/apache-tomcat/webapps/
Start them -
#for i in rabbitmq-server mongod tomcat-vxos as-alertmanager as-analyzer as-collector as-transmission enable-soaservices app_callhome; do service $i start;done
Restart the web service (Support > InfraServices > Start WebServer)
check status -
#for i in rabbitmq-server mongod tomcat-vxos as-alertmanager as-analyzer as-collector as-transmission enable-soaservices app_callhome; do service $i status;done
Support>InfraServices Show all
3] Run the below command from clish-
Main_Menu>Support> IPMI User List
Main > Support -> IPMI Reset
4] Run the below commands from elevate mode-
#nbcertcmd -getCertificate
#nbcertcmd -getCACertificate
#nbcertcmd -getCRL
#bpnbat -login -loginType WEB
01-11-2021 03:19 AM
hello
Which GUI you are trying to access? IPMI? NBU (so called web ui ie https://master/webui/login or appliance one?
Also here
1] Restart Netbackup services.
From the elevate mode-
#/usr/openv/netbackup/bin/goodies/netbackup stop
#/opt/VRTSpbx/bin/vxpbx_exchanged stop
#bpps -x
kill the pids if found in bpps -x output with the commands- kill -9 PID
#/usr/openv/netbackup/bin/goodies/netbackup start
#/opt/VRTSpbx/bin/vxpbx_exchanged start
PBX should be started prior NBU so this order is wrong....
01-11-2021 08:47 AM
Thank you for the for the feedbackm, unfortunetly that failed to make any changes and I still can't login to the Web Gui interface.
Tried all the steps and there was no processes still running after stopping the agents, things are still the same.
Also tried
#nbcertcmd -GetCertificate –force
Host certificate and certificate revocation list received successfully from the server (servername)
#nbcertcmd –GetCACertificate
CA certificate from the server(servername) is already present in the trust store. The trust store is not modified
#nbcertcmd –getcrl
Successfully refreshed certificate revocation list for (servername)
Successfully refreshed security level for (servername)
01-11-2021 10:25 AM
Can we get some details on what you've actually got ? What version of NBU is this ? What acually IS the appliance series ? =)
Since it's a new install there shouldn't be any impact from doing a reboot, so have you tried that yet ?
Were there any errors seen during installation ? Any errors in the /var/log/messages file during boot relating to NetBackup ? Any errors seen when you were restarting all of those processes manually ?
02-08-2021 12:56 PM
@CliveAinley has this been resolved? What is the NetBackup Appliance version? Thanks.