03-05-2014 06:57 AM
Hi,
We have a new appliance 5230 installed as media server. But when we try to use the expension unit, we cannot add it to the storage to use it.
Here is the result of the command in the appliance to show storage :
Any idea with this ?
Solved! Go to Solution.
03-11-2014 09:31 AM
We tried to do this procedure but without success.
We opened a ticket at Symantec and they change the RAID card location in the appliance and then configure the new disk array.
The storage is now operationnal
Thank you
03-05-2014 08:50 AM
Did you add and start everything up in the right order? If not it may not have been picked up correctly.
1. Shut the appliance header down.
2. Shut down both disk shelves (power bottons)
3. Make sure they are cabled correctly (header to original shelf - original shelf to new shelf - following the "in" and "out" labels and keeping left to left and right to right
4. Start up the original shelf and wait until all disks are up and running with a steady blue light
5. Start up the new shelf and wait until all disks are up and running with a steady blue light
6. Power up the header and try again
03-11-2014 09:31 AM
We tried to do this procedure but without success.
We opened a ticket at Symantec and they change the RAID card location in the appliance and then configure the new disk array.
The storage is now operationnal
Thank you