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Unable to use Expension Unit on NBU 5230

Emmanuel_Legris
Level 2
Certified

Hi,

We have a new appliance 5230 installed as media server. But when we try to use the expension unit, we cannot add it to the storage to use it.

Here is the result of the command in the appliance to show storage :

Storage> show
----------------------------------------------------------------------
Device                           | Total       | Unallocated | Status
----------------------------------------------------------------------
Appliance Operating System (sda) |   930.38 GB |        -    | In Use
Base Unit Storage (unit_1)       |   4.5429 TB |   937.84 MB | In Use
Base Unit Storage (unit_2)       |   23.635 TB |        0 GB | In Use
 
Base Unit Storage (unit_1)
--------------------------
Catalog      :      1 GB
Deduplication: 4.5410 TB
 
----------------------------------------------------------------
Partition     | Total       | Available   | Used        | %Used
----------------------------------------------------------------
AdvancedDisk  |        0 GB |        0 GB |        0 GB |     0
Deduplication |   4.5410 TB |   4.5044 TB |   37.435 GB |     1
Unallocated   |   937.84 MB |        -    |        -    |    -
 
When we try to add it :
 
Storage> Add unit_2
- [Info] Checking the type of the 'unit_2' device...
- [Info] Checking the state of the 'unit_2' expansion unit device storage...
- [Error] Unable to 'add' the 'disk_2' device storage. Specified device is not an expansion unit.
 
 
Here is the result in linux to show the disks :
 
# vxdisk -o alldgs list
DEVICE       TYPE            DISK         GROUP        STATUS
disk_1       auto:sliced     disk_1       nbuapp       online
disk_2       auto            -            -            error
sda          auto:none       -            -            online invalid
 
When we try to initialize it, we got this :
 
# vxdisk -f init disk_2 type=auto format=sliced
VxVM vxdisk ERROR V-5-1-5433 Device disk_2: init failed:
        Disk Ioctl failed
 

Any idea with this ?

1 ACCEPTED SOLUTION

Accepted Solutions

Emmanuel_Legris
Level 2
Certified

We tried to do this procedure but without success.

We opened a ticket at Symantec and they change the RAID card location in the appliance and then configure the new disk array.

The storage is now operationnal

Thank you

View solution in original post

2 REPLIES 2

Mark_Solutions
Level 6
Partner Accredited Certified

Did you add and start everything up in the right order? If not it may not have been picked up correctly.

1. Shut the appliance header down.

2. Shut down both disk shelves (power bottons)

3. Make sure they are cabled correctly (header to original shelf - original shelf to new shelf - following the "in" and "out" labels and keeping left to left and right to right

4. Start up the original shelf and wait until all disks are up and running with a steady blue light

5. Start up the new shelf and wait until all disks are up and running with a steady blue light

6. Power up the header and try again

 

Emmanuel_Legris
Level 2
Certified

We tried to do this procedure but without success.

We opened a ticket at Symantec and they change the RAID card location in the appliance and then configure the new disk array.

The storage is now operationnal

Thank you

View solution in original post