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What's wrong with the Support phone number?

KatherineS
Level 2
Partner

I've been waiting since Nov 3rd for an update to a Sev 1 NBU case that was opened on Nov 1st.
It's been 12  days since I opened the case and I've had to keep working on the problem for my cusomer.

I do understand that there is a new support system and have tried to be patient.

The wait time has become ridiculous.  The last contact with me was supposed to be Nov 2nd.
Today, I tried calling the 1-866-837-4827 and direct number 1-866-837-4827.
I was disconnected whether I used 1 for tech support or didn't use 1 and waited on the line.

I updated the case on Nov 3, Nov 7 and today - with test results, log files.,etc.
All the emails that I sent were appended to the case.
The last update date in the case changes to reflect MY attempts to contact Veritas support.

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

zach1
Level 3

Hi 

As already highlighted by Marianne, in the below post this probably is not the right forum to complain.

https://vox.veritas.com/t5/NetBackup/What-s-wrong-with-the-Support-number/m-p/841999#M230963

Better post it here.

https://vox.veritas.com/t5/Veritas-Support-User-Experience/bd-p/SupportUX

View solution in original post

1 REPLY 1

zach1
Level 3

Hi 

As already highlighted by Marianne, in the below post this probably is not the right forum to complain.

https://vox.veritas.com/t5/NetBackup/What-s-wrong-with-the-Support-number/m-p/841999#M230963

Better post it here.

https://vox.veritas.com/t5/Veritas-Support-User-Experience/bd-p/SupportUX

View solution in original post