I've been waiting since Nov 3rd for an update to a Sev 1 NBU case that was opened on Nov 1st.
It's been 12 days since I opened the case and I've had to keep working on the problem for my cusomer.
I do understand that there is a new support system and have tried to be patient.
The wait time has become ridiculous. The last contact with me was supposed to be Nov 2nd.
Today, I tried calling the 1-866-837-4827 and direct number 1-866-837-4827.
I was disconnected whether I used 1 for tech support or didn't use 1 and waited on the line.
I updated the case on Nov 3, Nov 7 and today - with test results, log files.,etc.
All the emails that I sent were appended to the case.
The last update date in the case changes to reflect MY attempts to contact Veritas support.
