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can't login NetBackup Appliance

Adminz
Level 3

Hello,


We have Netbackup Appliance 5230 with username admin
How can we reset/recovery admin user ?!


Thank You

1 ACCEPTED SOLUTION

Accepted Solutions

Mark_Solutions
Level 6
Partner Accredited Certified

If you have no idea of the password i think you would need to contact support to see if it is possible to break into it.

Being a secure unit it would not be an easy matter to do ... that being the idea of having good passwords smiley

You could connect to the IPMI or connect a screen / keyboard to access the console just in case someone has left the console session logged in which would let you access the change password section.

I would think Support are needed if not.... if it is possible at all

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1 REPLY 1

Mark_Solutions
Level 6
Partner Accredited Certified

If you have no idea of the password i think you would need to contact support to see if it is possible to break into it.

Being a secure unit it would not be an easy matter to do ... that being the idea of having good passwords smiley

You could connect to the IPMI or connect a screen / keyboard to access the console just in case someone has left the console session logged in which would let you access the change password section.

I would think Support are needed if not.... if it is possible at all