07-16-2012 02:23 AM
hello,
it seems my media server(netbackup 7.5.0.1) MSDP is broken/corrupt.
all jobs are failing with error 84 and when running:
PS C:\Program Files\Veritas\pdde> .\crcontrol --getmode
Mode : GET=Yes PUT=No DEREF=No SYSTEM=Yes STORAGED=No REROUTE=No COMPACTD=No RECOVERCRDB=No
also for the disk where the deduplication data resides i have a lot windows NTFS events with:
"The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume "name"."
i have opened a case to Symantec last week but no one contacted me yet...
questions/comments:
1. i suppose running chkdisk on the disk will only make things worst right?
2. is there anything else i can do besides waiting for Symantec support ?
thanks,
florin
07-22-2012 03:09 PM
Were you able to find anything out from support?
07-22-2012 03:10 PM
If you have been waiting a week for support I would suggest calling them back and raising the serverity level. If this issue has caused all of your backups to fail that is grounds for a Sev 1 production down ticket I believe. That should *Gaurentee* a two hour call back window.
Also is the storage location on a dynamicly spanned disk?
07-24-2012 10:39 PM
so far issue is under investigation by symantec support.... no results yet
07-26-2012 06:24 AM
i think i'm stuck in a loop here...:
1. MSDP queue processing cannot complete because of a corrupt tlog file.
2. system log is full of NTFS errors.
3. i cannot run chkdsk because of the risk of even more data corruption(Symantec support advised against it as well...)
08-30-2012 03:26 PM
Hi,
VxFS runs on Windows as well. Why using NTFS?
The file system apparently got currpted. You should be able to have most of the data afterwards. But for now:
- running backups will not help you at the moment,
- try stopping the scheduler,
- think about arranging another storage as the problem may be few layers lower.
Hope, you'll get out of it.