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Netbackup jobs fail with error 84

florin_s
Level 4
Certified

hello,

it seems my media server(netbackup 7.5.0.1) MSDP is broken/corrupt.

all jobs are failing with error 84 and when running:

PS C:\Program Files\Veritas\pdde> .\crcontrol --getmode
Mode : GET=Yes PUT=No DEREF=No SYSTEM=Yes STORAGED=No REROUTE=No COMPACTD=No RECOVERCRDB=No

also for the disk where the deduplication data resides i have a lot windows NTFS events with:

"The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume "name"."

i have opened a case to Symantec last week but no one contacted me yet...

 

questions/comments:

1. i suppose running chkdisk on the disk will only make things worst right?

2. is there anything else i can do besides waiting for Symantec support ?

 

thanks,

florin


 

 

5 REPLIES 5

MilesVScott
Level 6
Certified

Were you able to find anything out from support?

MilesVScott
Level 6
Certified

If you have been waiting a week for support I would suggest calling them back and raising the serverity level. If this issue has caused all of your backups to fail that is grounds for a Sev 1 production down ticket I believe. That should *Gaurentee* a two hour call back window.

 

Also is the storage location on a dynamicly spanned disk?

florin_s
Level 4
Certified

so far issue is under investigation by symantec support.... no results yet

florin_s
Level 4
Certified

i think i'm stuck in a loop here...:

1. MSDP queue processing cannot complete because of a corrupt tlog file.

2. system log is full of NTFS errors.

3. i cannot run chkdsk because of the risk of even more data corruption(Symantec support advised against it as well...)

 

f25
Level 4

Hi,

VxFS runs on Windows as well. Why using NTFS?

The file system apparently got currpted. You should be able to have most of the data afterwards. But for now:
- running backups will not help you at the moment,
- try stopping the scheduler,
- think about arranging another storage as the problem may be few layers lower.

Hope, you'll get out of it.