02-05-2010 08:06 AM
Solved! Go to Solution.
03-16-2010 07:46 AM
After weeks of contacting tech support to get a valid license, it was determined that I should install my initial license and then was provided an additional client key code. Hard to imagine this took soooo much effort. With my original PDVA server key code and related client key code registered on my PureDisk server, I can now add and backup clients to PureDisk. My guess is there are a couple of different licensing models out there which may have added to the confusion. In the end, the error message was correct and everyone should have acted on that information.
02-05-2010 09:13 AM
02-05-2010 11:30 AM
PDOS v6.6 Up and Running.
Trying to add my first client generated the error:
Registering the Pure Disk Agent with the Storage Pool Authority...
Fri Feb 5 2010 14:10:43.652000 ERROR (2476): The webservice returned an error : The installed license does not allow to install client agents
Fri Feb 5 2010 14:10:43.652000 ERROR (2476): An error occurred while retrieving webservice result.
Failed while Registering the Pure Disk Agent with the Storage Pool Authority
CONFIGURATION FAILED!!!
Contacting vender on licensing issue. If this is a bogus error message and someone has any insight on it, please advise. --Thanks
02-09-2010 01:23 PM
03-16-2010 07:46 AM
After weeks of contacting tech support to get a valid license, it was determined that I should install my initial license and then was provided an additional client key code. Hard to imagine this took soooo much effort. With my original PDVA server key code and related client key code registered on my PureDisk server, I can now add and backup clients to PureDisk. My guess is there are a couple of different licensing models out there which may have added to the confusion. In the end, the error message was correct and everyone should have acted on that information.
03-16-2010 07:47 AM
This was a fun ride.
03-18-2010 09:23 AM