PureDisk Agent Config File Update is stalled

[f25]

Hi,

I am troubleshooting SPAR replication issue on 6.6.3 PureDisk.

On the Destination Storage Pool SPAR jobs start and keep being queued with 0% progress until 24h watchdog kills them.

On the Source Storage Pool the SPAR job is killed by watchdog after 4h at 33%.

Tried to run update agent configuration (the Source SPA is an Agent on Destination pool) using the "Config File Update" but that job got queued at 0% and is not progressing on the target SPA.

I have just re-activated - set all the settings from scratch - the SPAR policy on the Source Storage Pool. The SPAR activation job completed successfully on the Source SPA.

Ran SSH session from one to another and the other way.

Any ideas where is the connection problem? SSH keys? Strange.

Any help or tips welcome!

[inn_kam]

well click on that particular agent

and go to details and Logs

and copy paste here

[f25]

Hi,

Now it is even more strange.... The Configuration file update job failed on the SPAR Target SPA:

459390 [Error] <ClientSPA> No Policy Config File Update -NA- 0% -NA- Nov 6, 2013 5:39:08 PM 20:21:07

Then it was followed by the following Critical Alerts:

The following Critical Alerts arrived on the Target SPA:

83758 [critical] DownloadConfigfile_DownloadConfigfile DownloadConfigfile <ClientSPA> [2]preg_replace(): Parameter mismatch... Nov 7, 2013 2:00:09 PM

[2]preg_replace(): Parameter mismatch, pattern is a string while replacement is an array

And the following Critical Alert on <Source/ClientSPA> SPA:

1814 [critical] SPA-Webservices_Configfile SPA-Webservices Client.SPA.fqdn There is no default ValueSet defined ... Nov 7, 2013 1:00:08 PM

There is no default ValueSet defined for Config File Template 1

And SPAR started finally working after that....

Logs of the failed "Config File Update" job launched on the Central/Target SPA:

[2013-Nov-07 13:00:07 ICT] *** Start: DownloadConfigfile ***
[2013-Nov-07 13:00:07 ICT] Change action is restart
Thu Nov  7 2013 13:00:07.332071 INFO  (47472302860480): Getting Configuration file.
Thu Nov  7 2013 13:00:08.474226 ERROR (47472302860480): The webservice returned an error :  There is no default ValueSet defined for Config File Template 1

Thu Nov  7 2013 13:00:08.474600 ERROR (47472302860480): WebService call failed
Thu Nov  7 2013 13:00:08.475035 ERROR (47472302860480): Failed to perform action configfile.
[2013-Nov-07 13:00:08 ICT]Array
*** Error Message ***
shared.exceptionhandler.2023
severity: 6
server: 17
source: DownloadConfigfile_DownloadConfigfile
description:
 [2]preg_replace(): Parameter mismatch, pattern is a string while replacement is an array
*** End ***
Agent Jobstep analysis: exitcode 1, status 3, progress 0.

 *** Supportability Summary ***
jobid                 = 459390
jobstepid             = 1321865
agentid               = 17
hostname              = <ClientSPA>
starttimejobstep      = November 7, 2013, 2:00 pm
endtimejobstep        = November 7, 2013, 2:00 pm
workflowstepname      = Download Config files
status                = ERROR

Execute WFAction: Mark Error
Agent update exited with error.

 *** Supportability Summary ***
jobid                 = 459390
jobstepid             = 1322643
agentid               = 1401000000
hostname              = Central.SPA.fqdn
starttimejobstep      = November 7, 2013, 2:00 pm
endtimejobstep        = November 7, 2013, 2:00 pm
workflowstepname      = Error
status                = SUCCESS

Execute WFAction: Exit
 Job exited with 1 errors, 0 warnings, 2 successes

 *** Supportability Summary ***
jobid                 = 459390
jobstepid             = 1322645
agentid               = 1401000000
hostname              = Central.SPA.fqdn
starttimejobstep      = November 7, 2013, 2:00 pm
endtimejobstep        = November 7, 2013, 2:00 pm
workflowstepname      = Exit
status                = SUCCESS

Currently, the question is: is it worth now to raise a Support case or just be happy it finally runs? Who needs to know why?